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Frictional Games Forum (read-only) > Technical Support > Technical Support - Amnesia: The Dark Descent > Amnesia fails to start even after i apply the update and take down my firewall.
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ALexander Miyazaki

07-09-2014, 09:00 PM
I just want to have a little help. i'm available for skype calls and just need some help getting the game fixed so i can play it again. i was playing the game for a good while and tried to record the game for a video and then it stopped working on my next restart. i don't know what to do to fix it as i have tried to fix the game using fixes from the troubleshoot.

Romulator

07-09-2014, 10:32 PM
Where did you get the game from?
What are your computer's specifications (Operating System, Graphics Card, RAM, etc.)

After the crash occurs, could you attach your hpl.log file, located in the folder appropriate to your operating system:

Windows Vista, 7 & 8: "My Documents\Amnesia\Main\"
Linux: ".frictionalgames/Amnesia/Main/"
Mac: "Library/Application Support/Frictional Games/Amnesia/Main/"
Frictional Games Forum (read-only) > Technical Support > Technical Support - Amnesia: The Dark Descent > Amnesia fails to start even after i apply the update and take down my firewall.