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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Amnesia keeps crashing and leading me to this support page, but I don't see my proble (/thread-53428.html)
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RE: Amnesia keeps crashing and leading me to this support page, but I don't see my proble - RyanSAmnesia - 12-29-2016
The black box appears tho... do you want me to copy the stack trace?
RE: Amnesia keeps crashing and leading me to this support page, but I don't see my proble - Mudbill - 12-29-2016
No, we want you to post the contents of the hpl.log file that is generated every time the game runs. You will find it under Documents\Amnesia\Main on a Windows system.
RE: Amnesia keeps crashing and leading me to this support page, but I don't see my proble - RyanSAmnesia - 12-29-2016
you mean this? Version 1.311
-------- THE HPL ENGINE LOG ------------
Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------
Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------
Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1440x900 disp:0 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos
-1x-1)Setting video mode: 1440 x 900 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Microsoft Corporation
Renderer: GDI Generic
Version: 1.1.0
Max texture image units: 3
Max texture coord units: 4
Max user clip planes: 6
Two sided stencil: 0
Vertex Buffer Object: 0
Anisotropic filtering: 0
Multisampling: 0
Texture compression: 0
Texture compression S3TC: 0
Auto generate MipMaps: 0
Render to texture: 0
Max draw buffers: 13
Max color render targets: 21
Packed depth-stencil: 0
Texture float: 0
GLSL Version: (null)
ShaderModel 2: 0
ShaderModel 3: 0
ShaderModel 4: 0
OGL ATIFragmentShader: 0
Remember, my computer is ok, but not modded or anything
RE: Amnesia keeps crashing and leading me to this support page, but I don't see my proble - Mudbill - 12-29-2016
The log says that the reason it's crashing is because you don't have video drivers installed.
Quote:Vendor: Microsoft Corporation
Renderer: GDI Generic
GLSL Version: (null)
What's your video card? Check the manufacturer's page for driver updates.
RE: Amnesia keeps crashing and leading me to this support page, but I don't see my proble - RyanSAmnesia - 01-01-2017
I can't get to it for some reason, can you help me get to it first?
RE: Amnesia keeps crashing and leading me to this support page, but I don't see my proble - Mudbill - 01-01-2017
But what video card do you have?
Check solution #3 here:
https://www.frictionalgames.com/forum/thread-24129.html
RE: Amnesia keeps crashing and leading me to this support page, but I don't see my proble - RyanSAmnesia - 01-04-2017
can you step by step tell me how to get there? because it won't show up
RE: Amnesia keeps crashing and leading me to this support page, but I don't see my proble - Mudbill - 01-05-2017
I can't unless you tell me what video card you have... because you will have to go to the website of the manufacturer to download the drivers.
Open Start and search up "dxdiag" and open it up. Go to "Display 1" and check the name of the device.
You use that name to search up the drivers (I usually just put "[my card] drivers" into Google). Make sure it's from the official website; most likely either intel.com, amd.com or nvidia.com.