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+---- Forum: Linux - Penumbra (https://www.frictionalgames.com/forum/forum-25.html)
+---- Thread: [solved]Linux Purchased but no Email with link? (/thread-1091.html)
[solved]Linux Purchased but no Email with link? - michael - 06-04-2007
Hi guys,
I purchased the Linux version of the game yesterday at roughly 3:10pm (3rd June) using PayPal successfully. I've printed the Invoice page out which includes the order number and serial number. I've also received a successful payment email from PayPal.
What I have not received is an email from Frictional Games containing information about my purchase and where to download the files from.
After purchasing the game, I thought I would try their official stream of support before trying the forums so I then waited close to 2 hours before drafting an email to support@frictionalgames.com about my purchase. It is now 6:05pm (4th June) and I haven't received a reply yet.
Would a member of staff be able to assist me please? I can provide whatever information as proof of purchase.
Take this as feedback if you will: there was no where in the process that mentioned an email with a link to download the game. I only found this out after reading the forums.
Thanks,
michael
RE: Linux Purchased but no Email with link? - jens - 06-04-2007
It seems our mails get stuck in your spam filter or similar, I did send you a reply as soon as I read your mail yesterday. Really sorry for this mess.
Can you please PM me a second email adress that I can re-send the receipt mail to. Thank You!
RE: Linux Purchased but no Email with link? - michael - 06-04-2007
Thanks for looking at this. I'm itching to get immersed in horror tonight
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