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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Cannot download games - JENS TAKE A LOOK PLEASE (/thread-12670.html)
Cannot download games - JENS TAKE A LOOK PLEASE - LoboTheMan - 01-17-2012
I cannot download the games from the shelf.
The order number is correct and recognized but when I click on "Download WIN" an error page appears saying:
<?xml version="1.0" encoding="UTF-8" ?>
- <Error>
<Code>AccessDenied</Code>
<Message>Access denied</Message>
</Error>
RE: Cannot download games - LoboTheMan - 01-30-2012
Hi !
I bought the games and now I'm unable to download them and nobody answeres my question in the forum.
This is indeed very disappointing !
RE: Cannot download games - JENS TAKE A LOOK PLEASE - plutomaniac - 01-30-2012
Jens is the one you need for these things. He will soon help you...
RE: Cannot download games - JENS TAKE A LOOK PLEASE - jens - 01-30-2012
You should email directly to support with these type of problems.
Could be a problem with the browser or a plugin/addon/extension, try another browser or disabled some plugins. Could also be the internet connection, perhaps try a direct wired connection if going through a wireless at the moment.
RE: Cannot download games - JENS TAKE A LOOK PLEASE - LoboTheMan - 01-31-2012
Hi !
Sorry to have bothered you, but after I tried it from another computer it worked. Must be some strange firewall config thing.
By the way the first thing I did was an email to the dupport mailbox, but I only recieved an automatic generic reply.
But everything is fine now - thanks !