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Please check the troubleshooting guides before posting! - Printable Version

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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Please check the troubleshooting guides before posting! (/thread-15386.html)



Please check the troubleshooting guides before posting! - Jsaxelid - 05-12-2012

Need help with Amnesia!
So i just downloaded Steam and got all that taken care of and purchased Amnesia: The Dark Decent. Stupid me totally didn't think about not having the proper requirements to play, and every time i try to start the game up it "crashes" and keeps telling me there is an error
I am using a Windows XP and need to know what i have to download to be able to play this amazing game! Please help! Sad

General troubleshooting guide: http://www.frictionalgames.com/forum/thread-3754.html

Graphics card troubleshooting guide: http://www.frictionalgames.com/forum/thread-11183.html

Integrated / laptop graphics chipsets troubleshooting guide: http://www.frictionalgames.com/forum/thread-9942.html


RE: Please check the troubleshooting guides before posting! - Cranky Old Man - 05-12-2012

Could you attach the hpl.log to your post so that we can tell what is going wrong?


RE: Please check the troubleshooting guides before posting! - Jsaxelid - 05-12-2012

Version 1.20
-------- THE HPL ENGINE LOG ------------
Engine build ID 20101021192547

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 640x400 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' posSad-1x-1)
Setting video mode: 640 x 400 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Intel Eaglelake
Version: 1.5.0 - Build 7.14.10.4964
Max texture image units: 16
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 2
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 0
Max draw buffers: 13
Max color render targets: 21
Packed depth-stencil: 0
Texture float: 0
GLSL Version: (null)
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 0
OGL ATIFragmentShader: 0


RE: Please check the troubleshooting guides before posting! - Cranky Old Man - 05-12-2012

I'm not an expert, but it looks like you need a graphics card.
According to the system requirements listed here, you are going to need at least a Radeon X1000, or a GeForce Series 6.


RE: Please check the troubleshooting guides before posting! - plutomaniac - 05-12-2012

Your graphics card is way below requirements to play the game


RE: Please check the troubleshooting guides before posting! - Jsaxelid - 05-12-2012

Lame. Well i'm in the market for a new laptop as it is, any suggestions on what to get?


RE: Please check the troubleshooting guides before posting! - Cranky Old Man - 05-12-2012

(05-12-2012, 09:38 PM)Jsaxelid Wrote: Lame. Well i'm in the market for a new laptop as it is, any suggestions on what to get?
Not a laptop. (The fineprint in those requirements, state that many integrated chipsets are apparently not good enough for Amnesia.)


RE: Please check the troubleshooting guides before posting! - plutomaniac - 05-12-2012

I advise you to get a desktop and not a laptop. If you really want a laptop then you MUST get one with Nvidia dedicated graphics card, not AMD or it will most probably won't work at it should. Before you buy it show me the laptop specs through a link so that I can tell you...