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+-- Forum: Technical Support (https://www.frictionalgames.com/forum/forum-57.html)
+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Please check the troubleshooting guides before posting! (/thread-19010.html)
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Please check the troubleshooting guides before posting! - danieltak - 10-31-2012
when I start the game, new game, I get a dot to see in my screen. Probably one point which way you look, and for the rest, I see black. How can this be? And what should I do?
RE: Please check the troubleshooting guides before posting! - Kreekakon - 10-31-2012
Where did you get the game? What are your system specs (Graphics, CPUS, etc)? Also, can you post the hpl log in "My Documents"'s Amnesia folder?
RE: Please check the troubleshooting guides before posting! - danieltak - 10-31-2012
(10-31-2012, 05:42 PM)Kreekakon Wrote: Where did you get the game? What are your system specs (Graphics, CPUS, etc)? Also, can you post the hpl log in "My Documents"'s Amnesia folder?First, i can't find the My Document's folder. Second the specs:
![[Image: 2natudl.png]](http://i46.tinypic.com/2natudl.png)
Sorry for the dutch.
RE: Please check the troubleshooting guides before posting! - Kreekakon - 10-31-2012
Well, you have more than enough ram, and CPU power, but what's your graphics card model?
Also the default location for the hpl log you're looking for is here:
C:\Users\WIN7\Documents\Amnesia\Main
RE: Please check the troubleshooting guides before posting! - Statyk - 10-31-2012
Can you state where you got the game from as well?
RE: Please check the troubleshooting guides before posting! - TheBlastPassage - 10-31-2012
Also. Please attach your HPL.log file found in your documents\Amnesia\Main
RE: Please check the troubleshooting guides before posting! - danieltak - 10-31-2012
This all what i can do for you now. And Statyk what do you mean? When i start new game, he is talking about he is daniel. And than starts the game. And thats all. I see a white Dot. Thats it. And the rest i black :p
Edit: I find it
And i can play more games with the most high details. But dondt know what Graphics card i got. I think it is OPEN GL?
RE: Please check the troubleshooting guides before posting! - Kreekakon - 10-31-2012
Statyk means where you bought the game. Steam? Frictional Games store? Retail? Humble Bundle? Where did you get it?
Also, I gave you the path for the hpl log in my previous post above. Please post that out, and it would help us greatly in trying to assist you.
RE: Please check the troubleshooting guides before posting! - danieltak - 10-31-2012
Got it from a retail by friend.
RE: Please check the troubleshooting guides before posting! - TheBlastPassage - 10-31-2012
Try launching with slightly lower settings. Try turning SSAO and/or WorldSmooth off (I think it's called worldsmooth) See if that helps. If you can, update graphics drivers. And also like kreekakon said, let us know where you got the game