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+--- Forum: Technical Support - Penumbra Series (https://www.frictionalgames.com/forum/forum-22.html)
+--- Thread: Overture does not recognize Falcon (/thread-2597.html)
Overture does not recognize Falcon - captainvic - 03-07-2009
I have purchased the Haptx version of Penumbra Overture directly from Novint.com. I've checked to make sure it's the newest patched version, 1.2. When I start the game, the Falcon never turns on. When I turn it on in options and restart the game, it is turned off again when the game restarts. I just can't get the game to use it, even though it's designed to.
I have done everything suggested on haptx.com, like make sure my drivers are up to date (they are), I've checked my connections (duh), and I've restarted my computer, checked for viruses, I EVEN cleaned out all the dust from my computer tower while I was at it.
Also, I know the Falcon works. I've been playing all sorts of other games with it. What's different with Overture?
Please, please, can someone tell me what I'm missing? I would really like to use my Falcon for this game.
-Vic
RE: Overture does not recognize Falcon - Thomas - 03-07-2009
I am afraid that we do not have the knowledge for this problem.
Please contact http://www.haptx.com/ to get support.
RE: Overture does not recognize Falcon - captainvic - 03-07-2009
(03-07-2009, 03:13 AM)Thomas Wrote: I am afraid that we do not have the knowledge for this problem.
Please contact http://www.haptx.com/ to get support.
I tried that without any solutions. I was just wondering if anyone in the user base had a similar problem is all =/
I just have the problem on this game only, is why I'm posting here
Also, the canned response is kind of insulting. I mentioned in my original post that I've already been to Haptix.com. =/
RE: Overture does not recognize Falcon - eliasfrost - 03-07-2009
Have you sent them a mail or anything like that? Explaining your problem? We've never heard of this problem on the forums before.
RE: Overture does not recognize Falcon - captainvic - 03-07-2009
(03-07-2009, 10:59 AM)nackidno Wrote: Have you sent them a mail or anything like that? Explaining your problem? We've never heard of this problem on the forums before.
Do you have a way to contact Haptx? I couldn't find anything on the website.
Their support page is about as basic as it gets. Ends with a link to a Novint FAQ.
RE: Overture does not recognize Falcon - eliasfrost - 03-07-2009
I'm sorry Vic, I didn't look through the page completely last time, just took a quick check. But I searched around the site and found some email adresses, maybe you can try one of them?
sales@haptx.com
info@haptx.com
I would guess info@ is the one you're looking for, I'm not 100% sure though.
RE: Overture does not recognize Falcon - captainvic - 03-08-2009
(03-07-2009, 11:33 PM)nackidno Wrote: I'm sorry Vic, I didn't look through the page completely last time, just took a quick check. But I searched around the site and found some email adresses, maybe you can try one of them?
sales@haptx.com
info@haptx.com
I would guess info@ is the one you're looking for, I'm not 100% sure though.
Yes, first time i visited I sent an email to the "info" email, but I still haven't heard back. It's not a support email so I'm not expecting to get much help from it. Last time I responded to a company's "info" email, I never got a response, not even after months and months...
I really feel like I'm getting the run around on this. I did finally get a response form Novint on the problem, and they suggested that I reinstall and see if it works before the patch 1.2, but now I'm having trouble uninstalling the software! I created a thread about that too:
http://www.frictionalgames.com/forum/showthread.php?tid=2781
RE: Overture does not recognize Falcon - eliasfrost - 03-08-2009
Hmm.. Well, that's how far my knowledge goes, so I'm afraid I can't give you anymore useful tips. I hope someone cunning will take notice of these threads. Good luck!
RE: Overture does not recognize Falcon - captainvic - 03-08-2009
(03-08-2009, 03:28 AM)nackidno Wrote: Hmm.. Well, that's how far my knowledge goes, so I'm afraid I can't give you anymore useful tips. I hope someone cunning will take notice of these threads. Good luck!
Thanks for the suggestions, but I feel like I'm beating my head against a wall trying to get this game to work properly. Looks like I might be asking for a refund in the near future. It's such a pity, I really was excited about the game.
RE: Overture does not recognize Falcon - captainvic - 03-09-2009
New information on this issue:
http://www.frictionalgames.com/forum/showthread.php?tid=2781&pid=22791#pid22791