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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Game crashes when when I open it (/thread-54099.html)
Game crashes when when I open it - robbie232311 - 01-29-2018
Two days ago, I got both games from HumbleBundle but when I start the game, this shows up the next second
Please help
RE: Game crashes when when I open it - Romulator - 01-29-2018
Hey there!
Please provide us with your hpl.log file. This will tell us more about your system and your problem so we can troubleshoot it further. You can find this file by viewing Problem X of the Troubleshooting Guide.
RE: Game crashes when when I open it - robbie232311 - 01-29-2018
I saw the Amnesia Collection on Humble Bundle so I installed it and wanted to play, but every time I start Amnesia, the game crashes and it's followed by the text
"!!!GAME CRASHED!!! READ THIS:
Something is wrooooooooong!
If all fails go to http://support.frictionalgames.com/for more info
Exception Reason
Amnesia.exe caused an EXCEPTION_ACCES_VIOLATION in module <UNKNOWN> at 001B:00000000"
Processor:Intel® Core™2 Duo CPU E7200 @ 2.53GHz
Video Card:NVIDIA GeForce 9600 GT
RAM: 2.0 GB
Operating System: Microsoft Windows 7 Ultimate Edition Service Pack 1 (build 7601), 32-bit
^I don't think that the computer details were needed but why not. It's an old brick anyway.
RE: Game crashes when when I open it - Romulator - 01-30-2018
So in your hpl.log file, it lists the OpenGL version as 1.1.0, with Microsoft GDI Generic as the Graphics processor.
Quote: Setting up OpenGL
Vendor: Microsoft Corporation
Renderer: GDI Generic
Version: 1.1.0
This means that your computer's graphics drivers are either corrupted or not installed. See Step 3 in our Graphics Card Troubleshooting Guide and follow the prompts on the nVidia website to install or update your graphics drivers.
Regardless of whether it asks you to do so, I recommend restarting your computer after the installation has concluded, then try running Amnesia again.
RE: Game crashes when when I open it - robbie232311 - 01-30-2018
Thank you, both games are working now, thanks alot for your help!
RE: Game crashes when when I open it - Romulator - 01-30-2018
No problem, glad I could help
Enjoy the game! Since this has been solved, I'll close the thread. Any other issues, please do not hesitate to ask!