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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Amnesia Unplayable, Video Crash of ATI HD 5770 (/thread-5439.html)
Amnesia Unplayable, Video Crash of ATI HD 5770 - WeatherEmperor - 11-14-2010
Hi everyone. I really really would love to play Amnesia, but a problem is coming up for which I have no work around. The only thing I'm sure of is that it has to do with my ATI HD 5770, whose drivers crash at different times depending on my resolution settings.
If I set the resolution of the game to nearly its lowest point (800x600), I am actually able to get past the intro to the game. However, once I'm in the first few rooms, the drivers crash after I've looked around and moved around for about 5-10 seconds.
If I set the resolution to what it should be for my computer (1920 X1080), I don't even make it past the start screen (once the game screen starts to fade into the cave as you start a new game from the title screen). About mid way into the fade, the fade-in stops and the drivers crash.
In the past, I've had problems with shaders in Starcraft 2 portraits and had to disable them as for some reason it did something similar (it completely shut down and rebooted my video card), crashing the game. I am unsure if this is related, however. I've also disabled v-sync, and messed with the settings a bit but I still can't get this game to work. I am running windows 7 with the latest video drivers for the ATI card.
Does anyone have any thoughts that might help? I've posted some dxdiag output below.
------------------
System Information
------------------
Time of this report: 11/14/2010, 09:28:54
Machine name: Home-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: 965P-DS3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel® Core™2 CPU 6600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 4094MB RAM
Available OS Memory: 4094MB RAM
Page File: 1231MB used, 6955MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: ATI Radeon HD 5700 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68B8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_22881787&REV_00
Display Memory: 2805 MB
Dedicated Memory: 1014 MB
Shared Memory: 1791 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VH226
Monitor Id: ACI22F2
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dll
Driver File Version: 8.17.0010.1047 (English)
Driver Version: 8.782.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/28/2010 20:54:02, 628224 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BF8-11CF-2070-8202BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68B8
SubSys ID: 0x22881787
Revision ID: 0x0000
Driver Strong Name: oem21.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8 .782.0.0ci\ven_1002&dev_68b8
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Headphones (Sound Blaster Tactic(3D) Alpha)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: USB\VID_041E&PID_30DC&REV_0171&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/13/2009 19:06:32, 109568 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458E601& REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6077 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/26/2010 05:30:58, 2307616 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458E601& REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6077 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/26/2010 05:30:58, 2307616 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (Sound Blaster Tactic(3D) Alpha)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/13/2009 19:06:32, 109568 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Realtek Digital Input (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6077 (English)
Driver Attributes: Final Retail
Date and Size: 3/26/2010 05:30:58, 2307616 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Sound Blaster Tactic(3D) Alpha
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x041E, 0x30DC
FF Driver: n/a
Device Name: Sound Blaster Tactic(3D) Alpha
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x041E, 0x30DC
FF Driver: n/a
Device Name: Microsoft Hardware USB Wireless Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x00E1
FF Driver: n/a
Device Name: SteelSeries HID Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x0510
FF Driver: n/a
Device Name: SteelSeries HID Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x0510
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2830
| Matching Device ID: usb\root_hub
| Service: usbhub
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x1038, 0x0510
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Microsoft USB Wireless Mouse (IntelliPoint)
| Vendor/Product ID: 0x045E, 0x00E1
| Matching Device ID: hid\vid_045e&pid_00e1&col02
| Upper Filters: Point64
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 37.7 GB
Total Space: 114.5 GB
File System: NTFS
Model: WDC WD1200JS-00MHB0 ATA Device
Drive: E:
Free Space: 114.4 GB
Total Space: 114.5 GB
File System: NTFS
Model: WDC WD1200JS-00MHB0 ATA Device
Drive: F:
Free Space: 437.6 GB
Total Space: 476.8 GB
File System: NTFS
Model: Maxtor 7H500F0 ATA Device
Drive: D:
Model: LITE-ON DVDRW LH-18A1P ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes
RE: Amnesia Unplayable, Video Crash of ATI HD 5770 - Thomas - 11-15-2010
Did you download the drivers from the ATI website?
Also try installing them again, first uninstalling the current and rebooting.
Also check A.1.4
http://frictionalgames.com/forum/thread-3754.html
RE: Amnesia Unplayable, Video Crash of ATI HD 5770 - prada44 - 11-16-2010
try A.1.5 too
although it says 5670, they are identical to the 10.1 catalyst beta drivers and work on other cards.