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+--- Thread: Everything is black (/thread-9357.html)
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Everything is black - LordZig - 07-25-2011
So Amnesia starts up and I can read all the main menu and the subtitles in the game but the background is COMPLETELY black. I just bought a new HP Pavilion g7 laptop, Windows 7 Home Premium, and am using an Intel HD Graphics card. I've tried downloading a new driver from Intel.com but it says that the laptop manufacturer did some custom settings to it so I can't download it from intel... Please help!!
RE: Everything is black - TFEF - 07-25-2011
Your laptop has custom drivers. You should uninstall the current, customized driver using Add or Remove Programs or a similar program. Then restart the computer, and install the current Intel drivers.
Then you start enjoying the game.
RE: Everything is black - LordZig - 07-25-2011
(07-25-2011, 01:07 AM)TFEF Wrote: Your laptop has custom drivers. You should uninstall the current, customized driver using Add or Remove Programs or a similar program. Then restart the computer, and install the current Intel drivers.
Then you start enjoying the game.
I have tried to do so but it did not uninstall it. And there are SO many choices for downloads on the Intel website, I'm not sure which to use.
RE: Everything is black - TFEF - 07-25-2011
http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+controllers&ProductProduct=Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1101&FamilyId=39
Just choose your OS and you're ready to download the appropriate drivers.
Make sure to uninstall the appropriate drivers. Not sure what your exact PC specs are, but you'll likely have Intel drivers for your processor, etc.
![[Image: drivers.png?t=1311555154]](http://i453.photobucket.com/albums/qq255/Ganondorf5326/drivers.png?t=1311555154)
The driver itself may be named something different, but unless there's something strange going on with your PC, it should uninstall correctly. Make sure to restart once you've uninstalled.
RE: Everything is black - LordZig - 07-25-2011
Ok so I've tried this 3 times and every time I uninstall it and reboot my computer just re installs the Intel HD Graphics driver again on start up...
RE: Everything is black - TFEF - 07-25-2011
I'm not sure if HP has something special that does that (I know Toshiba has a service station thing, but it doesn't mess with your drivers and stuff) but you could try disabling it if possible. Or, if all else fails, just install the Intel driver without rebooting your PC.
RE: Everything is black - LordZig - 07-25-2011
OK, well I tried both of those things and, whadda ya know, it didn't work... I hate this crazy computer... I just need to figure out why it's automatically installing the driver and I've tried going into the settings and making it so I had to tell it to download any drivers but that still didn't work. Stupid thing... AND I looked on the Intel site again and it said if I download a driver off of their website it might cause technical issues so that's great. I'm just not the best computer person so this is all way overwhelming
RE: Everything is black - plutomaniac - 07-25-2011
Go to device manager, select the video card, click uninstall drivers and select the box that says remove the driver from the computer as well. That should do it. After a reboot make sure you install the correct intel drivers.
RE: Everything is black - LordZig - 07-25-2011
Ok so I did EXACTLY what you told me to do. Control Panel> Hardware and Sound> Device Manager> Right Click on Inter HD Graphics> Uninstall> Window pops up an I click 'Delete the driver software for this device'> Reboot. After I reboot the computer starts automatically downloading something called "Video Controller (VGA Compatible)". Then after it downloads it magically says that it's the Intel HD Graphics that downloaded.
RE: Everything is black - TFEF - 07-25-2011
Is it possible for you to cancel the download? If you can, try that.