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    Thread: Game issue: Frozen desktop image, only audio!
Post: RE: Game issue: Frozen desktop image, only audio!

Got it working! Looks as though having either HDR or Gaming Mode recording switched on was causing a conflict!
Sugarbuzz Technical Support - SOMA 11 9,671 07-21-2017, 02:42 PM
    Thread: Game issue: Frozen desktop image, only audio!
Post: RE: Game issue: Frozen desktop image, only audio!

(07-19-2017, 09:46 PM)Mudbill Wrote: Well either way the log claims that the only "driver" available is the Microsoft Generic GDI. Code:Vendor: Microsoft Corporation   Renderer: GDI Gener...
Sugarbuzz Technical Support - SOMA 11 9,671 07-19-2017, 10:13 PM
    Thread: Game issue: Frozen desktop image, only audio!
Post: RE: Game issue: Frozen desktop image, only audio!

Hang on a minute - I think I may have been an idiot. Just realised I'm on the insider builds for windows 10. Looks like 16241 has borked a lot of games.
Sugarbuzz Technical Support - SOMA 11 9,671 07-19-2017, 09:45 PM
    Thread: Game issue: Frozen desktop image, only audio!
Post: RE: Game issue: Frozen desktop image, only audio!

Thanks for the reply Mudbill - unfortunately I have already tried updating the drivers as well as uninstalling and reinstalling to see if that was the issue.
Sugarbuzz Technical Support - SOMA 11 9,671 07-19-2017, 08:44 PM
    Thread: Game issue: Frozen desktop image, only audio!
Post: RE: Game issue: Frozen desktop image, only audio!

Right, I have updated the config so that it runs in windowed mode unfortunately now it just crashes on startup. Log attached.
Sugarbuzz Technical Support - SOMA 11 9,671 07-19-2017, 03:46 PM
    Thread: Game issue: Frozen desktop image, only audio!
Post: RE: Game issue: Frozen desktop image, only audio!

(07-19-2017, 10:04 AM)Mudbill Wrote: You're right - It doesn't look like SOMA has one. Looks like you'll have to do it the old-fashioned way. Go to Documents\My games\Soma\Main and open the file th...
Sugarbuzz Technical Support - SOMA 11 9,671 07-19-2017, 11:40 AM
    Thread: Game issue: Frozen desktop image, only audio!
Post: RE: Game issue: Frozen desktop image, only audio!

(07-19-2017, 03:10 AM)Romulator Wrote: According to this log, it seems like the window does get created, but perhaps your Desktop window isn't focusing on it. Or maybe there is something wrong with ...
Sugarbuzz Technical Support - SOMA 11 9,671 07-19-2017, 09:10 AM
    Thread: Game issue: Frozen desktop image, only audio!
Post: Game issue: Frozen desktop image, only audio!

Evening All! I'm currently having an issue trying to run SOMA - I've gone through the troubleshooting guide (drivers, beta version, admin. rights etc. etc.). Whenever I start the game it attempts to g...
Sugarbuzz Technical Support - SOMA 11 9,671 07-18-2017, 10:34 PM