Crosshair and Black Screen

**QuietStealth** · 07-04-2011, 08:27 AM

Hi there, I need help with Amnesia: The Dark Descent. What happens is that I started a new game and the first cutscene ran fine, but when it's done, the crosshair is the only thing that shows up. I have one of the required graphics cards, so I can't seem to find the problem. I adjusted all the qualities and everthing, but nothing happened! Any type of help would be great.

**plutomaniac** · 07-04-2011, 08:28 AM

what operating system, graphics card do you have and attach us here the file HPL.log found under Documents\Amnesia\Main folder

**QuietStealth** · 07-04-2011, 08:35 AM

HLP file:

Spoiler below!

Hope this helps you guys...

**jens** · 07-04-2011, 09:45 AM

Where is the game from? It's an old version so would be good to know so that we can make sure they update their distribution.

**plutomaniac** · 07-04-2011, 06:01 PM

(07-04-2011, 09:45 AM)jens Wrote: Where is the game from? It's an old version so would be good to know so that we can make sure they update their distribution.

An old version? How it that possible? You mean v1.0 instead of v1.2?

(07-04-2011, 08:35 AM)QuietStealth Wrote: (Graphics Card): Radeon ™ HD 6490

(Operating System): Intel
::avilion dv7:::

Hope this helps you guys...

Make sure you have Catalyst 11.6 installed for your system(I guess you have Windows 7 x86):

http://support.amd.com/us/gpudownload/wi...-32.aspx#2

**QuietStealth** · 07-05-2011, 01:32 AM

Thanks! I hope it works! I love your games, by the way. Penumbra (Both of them), pardon my language, kicked ass!

Well, that didn't work, unfortunately...

**plutomaniac** · 07-05-2011, 09:53 AM

The HPL.log file that you copied before is not the one we need. Please attach us here the file HPL.log found under Documents\Amnesia\Main folder. I suspect that the game may be detecting the Intel card (if you have one) instead of the dedicated AMD one. Is your operating system Windows 7 x86?

**QuietStealth** · 07-06-2011, 01:24 AM

Version 1.20 - s0-539

Spoiler below!

**TFEF** · 07-06-2011, 06:05 AM

The log file shows that the game is trying to load from an integrated Intel card. Have you tried to disable it in the control panel?

**plutomaniac** · 07-06-2011, 04:37 PM

No, do not disable the graphics card. I will make your laptop unstable. You need to update the drivers to version 2361 in order to be able to play the game. Right now you have 2342 and not 2361. Go to Intel website and download the newest driver available or your system and gpu.