Doors won't move when playing custom story

[megsb927]

I have a door in the level editor that's at the top of the stairs it's an arched door with arched doorway and frame and when I go to test it in the game it won't move. You can hear the door clicking sound when i grab it and it moves slightly but it won't open. I don't know what the problem is I've checked multiple times that the door isn't over lapping anything or that it's up too high or too low or too far forward or backwards. I've tried turning it around also and nothing is working.