How to get a refund - Now not required thanks to Pluto

[PutraenusAlivius]

Hi,

As a big fan of the Penumbra series and Dark Decent, I've just purchased MFP via Frictional's main page (http://www.frictionalgames.com/site/) using Paypal.

All well and good. I download the Windows version...only to find out afterwards that Vista is the base O/S requirement, and that the game installer won't even run unless you are using Vista base minimum.

I'm running XP. -_-

So, how do I proceed with getting a refund, given that at no point during the purchase was I informed of the above and now have a game I can't even install, let alone run?

Many thanks!

P.S. if there's a better place for this kind of support (e.g. email, etc), please let me know.

EDIT: Edited for clarity on the actual problem.

well for one there is the technical support forum for the game, maybe someone has a solution to your problem there:
http://www.frictionalgames.com/forum/forum-52.html

if you are totally sure about getting a refund, i guess you will need to either talk to frictional games's customer support or the customer support of the shop you bought it from (steam, gog.com, frictional game's store etc).

Uhm, that section was for the mechanic problem with AAMFP (like maybe the game crashes when turning on the Lantern, AAMFP crashes when launching, etc.).

If you want a refund, maybe contact Frictional or the Support of the Shop you bought it from.