What made us to love Tom Redwood ?

[Crabski]

He was the only thing with a relieving sense of humor in the dark, crushing tunnels. Even though he didn't always actually help me, I could tell he was trying to be a good person.

Spoiler below!

The part with the incinerator was horrifying for me. I literally was sitting with my mouth open, staring at my screen and wishing I had the guts to turn my head away.