It finally happened!

[hollowleviathan]

I'm absolutely positive they're not complaining because they don't like reading, but instead were hoping for more subtle story-telling. If you remove the subtitles, would someone unfamiliar with the game not know why you would want to hide from a monster approaching? You can frame the situation by closing the door and waiting until the monstrosity outside starts breaking down the door to hide, or look around after closing the door, as though looking for somewhere to hide, before settling on the wardrobe.
Regarding the voice-acting comment, speech allows for inflection and voice-acting to carry what text cannot without lengthy expository framing, inappropriate and distracting in subtitles.
Finally, they're offering criticism because they like what you have done and want it to be even better, as good as it can be. They're not trying to offend you, but give suggestions.