Gametap Version does not work.

[SeymourBewty]

I've been around and around with Gametap customer support and they cannot seem to figure out why this game will not start up for me, so I figured I would go straight to the developers. Whenever I start the game, Gametap minimizes, and then I get the error message "Penumbra.exe has stopped working" error message and it kicks me back to the Gametap interface. I've deleted and redownloaded the game three times already and it still isn't working. Here are my specs:

Athlon X2 5200+
Nvidia 8800GTX 768MB with 169.01 beta Forceware drivers (I've tried the latest stables from September 18th too with no luck)
2GB DDR2 800Mhz Ram
Windows Vista Home Premium 32-bit

Here is the diagnostic report from Vista:

Product
Penumbra.exe

Problem
Stopped working

Date
10/29/2007 9:28 AM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Penumbra.exe
Application Version: 0.0.0.0
Application Timestamp: 45eef608
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000022
Exception Offset: 00008fc7
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

Extra information about the problem
Bucket ID: 477771608


I've also included a copy of my most recent dxdiag taken right before I hit the post button. I don't know if you need it or not, but it's good to be thorough. Thanks for taking the time to help, and I look forward to playing this game!