Soma bug makes playing impossible

[Etrias]

I purchased SOMA for PS4 two days ago.
I'm at the shuttle station, and after I engage the 3 buttons on the panel and then press the red button, nothing happens. The video screen does not descend.

I've spent hours on this forum reading all the "are you sure you pressed all the buttons" posts, all of the trouble-shooting, and reinstalled the game. Twice.

I also contacted Sony for a refund, and they told me to talk to the developer.

I don't want a fix for this. I don't want to screw around with files and folders and reinstallations.

I want my $29.99 back and I want to be done with this game.
Frictional, tell me what you need from me to process this return please.