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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 (/thread-27559.html)
EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - Haeusse - 12-08-2014
Hi,
I downloaded and installed Amnesia TDD from Stream yesterday. The programm crashes while starting with following error
EXCEPTION_ACCESS_VIOLATION 0023:01221D16
Graphics Card: Nvidia GeForce 9600 GT
with updated drivers
Launcher screen and error log are attached.
Can you help me to solve this problem?
RE: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - jens - 12-09-2014
Can you post the hpl.log file from Documents/Amnesia/Main/
RE: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - Haeusse - 12-09-2014
(12-09-2014, 07:57 AM)jens Wrote: Can you post the hpl.log file from Documents/Amnesia/Main/
here is the hpl.log
RE: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - jens - 12-09-2014
Can you zip the whole Documents/Amnesia/ folder and upload it? Or check if the folder for the user you created in Amnesia has a name that ends with an empty space (as in if you by accident typed a name and got a spacebar press at the end like "jens " instead of "jens").
RE: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - Haeusse - 12-09-2014
(12-09-2014, 01:22 PM)jens Wrote: Can you zip the whole Documents/Amnesia/ folder and upload it? Or check if the folder for the user you created in Amnesia has a name that ends with an empty space (as in if you by accident typed a name and got a spacebar press at the end like "jens " instead of "jens").
The folder path is "C:\Users\Markus\Documents\Amnesia"
without spaces. But there is not much inside. Maybe there should be more.
RE: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - jens - 12-09-2014
Oh ok so you never even got so far as creating a user profile.
1. Have you checked problem a in https://www.frictionalgames.com/forum/thread-3754.html ?
2. While it should not make it crash, please do this https://www.frictionalgames.com/forum/thread-27567-post-311356.html#pid311356 so we can rule that out as well.
RE: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - Haeusse - 12-09-2014
My graphics card is GeForce 9600 GT/PCIe/SSE2 and the driver is currently updated.
I also updated DevIl to version 1.7.8, but Amnesia still crashes while starting.
RE: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - Guest - 12-09-2014
Is it allowed to share the original Amnesia.exe here?
I'm sure that the Steam protected version is the issue. I already noticed such crashes with other Steam games. The original DRM-free exe will probably run fine.
RE: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - Googolplex - 12-09-2014
Ah, sorry I thought I was logged in. The previously comment was from me.
RE: EXCEPTION_ACCESS_VIOLATION 0023:01221D16 - jens - 12-09-2014
There is no drm on the steam exe, it is the same.