EXCEPTION_ACCESS_VIOLATION 0023:01221D16

**Haeusse** · 12-08-2014, 06:49 PM

Hi,

I downloaded and installed Amnesia TDD from Stream yesterday. The programm crashes while starting with following error

EXCEPTION_ACCESS_VIOLATION 0023:01221D16

Graphics Card: Nvidia GeForce 9600 GT
with updated drivers

Launcher screen and error log are attached.

Can you help me to solve this problem?

**jens** · 12-09-2014, 07:57 AM

Can you post the hpl.log file from Documents/Amnesia/Main/

**Haeusse** · 12-09-2014, 12:36 PM

(12-09-2014, 07:57 AM)jens Wrote: Can you post the hpl.log file from Documents/Amnesia/Main/

here is the hpl.log

**jens** · 12-09-2014, 01:22 PM

Can you zip the whole Documents/Amnesia/ folder and upload it? Or check if the folder for the user you created in Amnesia has a name that ends with an empty space (as in if you by accident typed a name and got a spacebar press at the end like "jens " instead of "jens").

**Haeusse** · 12-09-2014, 01:40 PM

(12-09-2014, 01:22 PM)jens Wrote: Can you zip the whole Documents/Amnesia/ folder and upload it? Or check if the folder for the user you created in Amnesia has a name that ends with an empty space (as in if you by accident typed a name and got a spacebar press at the end like "jens " instead of "jens").

The folder path is "C:\Users\Markus\Documents\Amnesia"
without spaces. But there is not much inside. Maybe there should be more.

**jens** · 12-09-2014, 02:43 PM

Oh ok so you never even got so far as creating a user profile.

1. Have you checked problem a in https://www.frictionalgames.com/forum/thread-3754.html ?
2. While it should not make it crash, please do this https://www.frictionalgames.com/forum/th...#pid311356 so we can rule that out as well.

**Haeusse** · 12-09-2014, 06:39 PM

My graphics card is GeForce 9600 GT/PCIe/SSE2 and the driver is currently updated.
I also updated DevIl to version 1.7.8, but Amnesia still crashes while starting.

12-09-2014, 10:00 PM

Is it allowed to share the original Amnesia.exe here?
I'm sure that the Steam protected version is the issue. I already noticed such crashes with other Steam games. The original DRM-free exe will probably run fine.

~~Googolplex~~ · 12-09-2014, 10:02 PM

Ah, sorry I thought I was logged in. The previously comment was from me.

**jens** · 12-09-2014, 10:54 PM

There is no drm on the steam exe, it is the same.