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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: crashed? (/thread-8896.html)
crashed? - syndicate - 07-01-2011
Not sure if this is the right place to place this thread but we'll see.
When I launch amnesia a BlackBox pops up saying crashed blabla
Picture
![[Image: 117ss9d.jpg]](http://i51.tinypic.com/117ss9d.jpg)
RE: crashed? - TFEF - 07-01-2011
Please attach the hpl.log found at My Documents/Amnesia/Main.
RE: crashed? - plutomaniac - 07-01-2011
I'm almost sure you have Intel gpu as usual. As TEEF said, we need the HPL.log file found under Documents\Amnesia\Main folder. Also:
What Operating System do you have?
What graphics card do you have?
Have you updated the game to v1.2?
RE: crashed? - syndicate - 07-01-2011
[attachment=1619]
Windows Vista
ATI (I guess)
I dont know its my first time using Steam/Amnesia
RE: crashed? - TFEF - 07-01-2011
It looks like the game isn't recognizing your video card. Mind checking what your card is for sure? You can do this by going to start and typing 'dxdiag' without the apostrophes and clicking the display tab. Under 'device', it should have a name spot. Type what it says here.
RE: crashed? - syndicate - 07-01-2011
(07-01-2011, 11:14 AM)TFEF Wrote: It looks like the game isn't recognizing your video card. Mind checking what your card is for sure? You can do this by going to start and typing 'dxdiag' without the apostrophes and clicking the display tab. Under 'device', it should have a name spot. Type what it says here.
This I'm guessing? (it's Swedish)
![[Image: 20to0g2.jpg]](http://i51.tinypic.com/20to0g2.jpg)
RE: crashed? - TFEF - 07-01-2011
Yes, that's correct. Have you tried updating your video card drivers?
RE: crashed? - syndicate - 07-01-2011
(07-01-2011, 11:40 AM)TFEF Wrote: Yes, that's correct. Have you tried updating your video card drivers?
No, and honestly I dont even know how to. My experience of the computer is zero.
Any suggestions?
RE: crashed? - TFEF - 07-01-2011
Here's a quick rundown of it:
1. In the screenshot, your video card is an ATI Radeon X1550. You should find your drivers on your computer and uninstall them. You should be able to do it from the Add or Remove Programs thing. Not sure what the program is called in Swedish.
2. Download the newest drivers from here:
http://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_vista32.aspx?type=2.4.1&product=2.4.1.3.13&lang=English
You'll have to mess with that if you have Vista 64-bit, I set it to 32-bit.
3. Restart your computer and install the drivers. Then restart again and try to launch the game. The launcher will show the video device as ATI Radeon X1550 or something similar if it is recognizing properly. If it isn't, the launcher will show something like 'GDI Generic'.
RE: crashed? - syndicate - 07-01-2011
Alright gonna try it out.
Ohh thanks alot it works perfectly.