Odd problem, 2 Graphics Cards, Black Screen White Dot - Printable Version +- Frictional Games Forum (read-only) (https://www.frictionalgames.com/forum) +-- Forum: Technical Support (https://www.frictionalgames.com/forum/forum-57.html) +--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html) +--- Thread: Odd problem, 2 Graphics Cards, Black Screen White Dot (/thread-9330.html) Pages:
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Odd problem, 2 Graphics Cards, Black Screen White Dot - Soulvirtue - 07-23-2011 Hello, I recently downloaded Amnesia from Steam on my new laptop. I currently have two graphics drivers, one an integrated Intel HD graphics card, and another a Radeon 6490M graphics card. I updated both using device manager and windows update, I'm not sure if that was a good idea or not, but oh well. When it launches, it detects my integrated Intel graphics card instead, which I assume could be a problem. I could still run the game however, and everything looks splendid. Until I start the game. Dialogue and subtitles works great untill I notice that the only thing I see is a black screen and a white dot, listening at a damn waterfall? I've tried to go to control panel and disabling my hd intel graphics, but then Amnesia looks at me funny and tells me I'm using a generic graphics card and assumes everything is set to medium. I didn't want to waste everyone's time, so I spent a good 9 hours on this yesterday. Still no dice though, help please? Oh, and when I disable the card, and launch it like a big boy, it crashes, unresponsively to windows. RE: Odd problem, 2 Graphics Cards, Black Screen White Dot - Tanshaydar - 07-24-2011 (07-23-2011, 11:30 PM)Soulvirtue Wrote: I updated both using device manager and windows update, I'm not sure if that was a good idea or not, but oh well. Hi, That was unfortunately a bad idea. If you can provide your operating system we can search an ATI driver for you. RE: Odd problem, 2 Graphics Cards, Black Screen White Dot - Soulvirtue - 07-24-2011 (07-24-2011, 04:03 AM)Tanshaydar Wrote:(07-23-2011, 11:30 PM)Soulvirtue Wrote: I updated both using device manager and windows update, I'm not sure if that was a good idea or not, but oh well. Ah, I was being dumb then. My operating system is windows 7 64 bit. RE: Odd problem, 2 Graphics Cards, Black Screen White Dot - Tanshaydar - 07-24-2011 http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx This should do. Install and reboot. RE: Odd problem, 2 Graphics Cards, Black Screen White Dot - Soulvirtue - 07-24-2011 Sadface, the installer told me that it is incompatible with my software/hardware. The version of my graphics card is not supported, please contact the manufacturer RE: Odd problem, 2 Graphics Cards, Black Screen White Dot - TFEF - 07-24-2011 You should manually uninstall the driver using either Add or Remove Programs or another specific program that I can't remember the name of at the moment. Then try to install the driver linked above. RE: Odd problem, 2 Graphics Cards, Black Screen White Dot - Tanshaydar - 07-24-2011 Aww... What is your laptop brand and model? RE: Odd problem, 2 Graphics Cards, Black Screen White Dot - Soulvirtue - 07-24-2011 (07-24-2011, 10:06 AM)Soulvirtue Wrote: Sadface, the installer told me that it is incompatible with my software/hardware. The version of my graphics card is not supported, please contact the manufacturer Along with that, I went to the HP websit and put all of my loveliness in like my laptop being an HP Pavilion DS7 6135 DSX and such, and it showed me all these drivers and software. The first thing I looked at was the AMD driver, so I tried to install that. It is the same as what windows update gave me, so I left it along (07-24-2011, 10:10 AM)Soulvirtue Wrote:(07-24-2011, 10:06 AM)Soulvirtue Wrote: Sadface, the installer told me that it is incompatible with my software/hardware. The version of my graphics card is not supported, please contact the manufacturer Manually uninstalling my driver now RE: Odd problem, 2 Graphics Cards, Black Screen White Dot - Tanshaydar - 07-24-2011 Hmm, can you provide hpl.log under Documents/Amnesia/Main RE: Odd problem, 2 Graphics Cards, Black Screen White Dot - Soulvirtue - 07-24-2011 Version 1.20 -------- THE HPL ENGINE LOG ------------ Engine build ID 20101021192547 Creating Engine Modules -------------------------------------------------------- Creating graphics module Creating system module Creating resource module Creating input module Creating sound module Creating physics module Creating ai module Creating gui module Creating generate module Creating haptic module Creating scene module -------------------------------------------------------- Initializing Resources Module -------------------------------------------------------- Creating loader handlers Creating resource managers Adding loaders to handlers -------------------------------------------------------- Initializing Graphics Module -------------------------------------------------------- Init lowlevel graphics: 1024x768 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1) Setting video mode: 1024 x 768 - 32 bpp Init Glew...OK Setting up OpenGL Vendor: Intel Renderer: Mobile Intel® HD Graphics Version: 3.0.0 - Build 8.15.10.2342 Max texture image units: 16 Max texture coord units: 8 Max user clip planes: 6 Two sided stencil: 1 Vertex Buffer Object: 1 Anisotropic filtering: 1 Max Anisotropic degree: 16 Multisampling: 1 Texture compression: 1 Texture compression S3TC: 1 Auto generate MipMaps: 1 Render to texture: 1 Max draw buffers: 8 Max color render targets: 8 Packed depth-stencil: 1 Texture float: 1 GLSL Version: 1.30 - Intel Build 8.15.10.2342 ShaderModel 2: 1 ShaderModel 3: 1 ShaderModel 4: 0 OGL ATIFragmentShader: 0 ATTENTION: System does not support const arrays in glsl! Setting up G-Bugger: type: 0 texturenum: 3 Adding engine materials Initializing DevIL Vendor String: Abysmal Software Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006 Version Number: 168 Adding engine post effects -------------------------------------------------------- Initializing Sound Module -------------------------------------------------------- Initializing OpenAL Available OpenAL devices: 0. Generic Software on Speakers and Headphones (IDT High Definition Audio CODEC)(OpenAL default) 1. Generic Software on Communications Headphones (IDT High Definition Audio CODEC) Trying to open device 'Generic Software on Speakers and Headphones (IDT High Definition Audio CODEC)'... Success! Number of mono sources: 32 Streaming setup: 4 Buffers x 262144 bytes each -------------------------------------------------------- Initializing Game Module -------------------------------------------------------- Adding engine updates Initializing script functions -------------------------------------------------------- User Initialization -------------------------------------------------------- -------------------------------------------------------- Game Running -------------------------------------------------------- -------- Loading map 'menu_bg.map' --------- Cache Loading: 3813 ms Entities: 1254 ms Compilation: 0 ms Total: 5181 ms Meshes created: 26 Bodies created: 5 -------- Loading complete --------- Setting profile: 'Sai' Path: 'C:\Users\New Lappeh\Documents/Amnesia/Main/Sai/' -------- BEGIN LOAD FROM C:\Users\New Lappeh\Documents/Amnesia/Main/Sai/AutoSave_RainyHall_2011_7_23_12_57_40_0.sav --------- LOADING SAVE GAME! -------- Loading map '00_rainy_hall.map' --------- Cache Loading: 7665 ms Entities: 5568 ms Compilation: 46 ms Total: 13531 ms Meshes created: 147 Bodies created: 48 -------- Loading complete --------- WARNING: Could not find player start node '' ERROR: StartPos '' does not exist! -------- END LOAD --------- ERROR: Could not find light 'spotthunder_0' ERROR: Could not find light 'pointthunder_0' ERROR: Could not find light 'ambthunder_0' ERROR: Could not find light 'spotthunder_0' ERROR: Could not find light 'pointthunder_0' ERROR: Could not find light 'ambthunder_0' ERROR: Could not find light 'spotthunder_0' ERROR: Could not find light 'pointthunder_0' ERROR: Could not find light 'ambthunder_0' ERROR: Could not find light 'spotthunder_0' ERROR: Could not find light 'pointthunder_0' ERROR: Could not find light 'ambthunder_0' -------- BEGIN SAVE TO: C:\Users\New Lappeh\Documents/Amnesia/Main/Sai/AutoSave_RainyHall_2011_7_24_2_33_58_0.sav --------- WARNING: particle system 0 in chandelier_simple_short_1 does not exist anymore! WARNING: particle system 1 in chandelier_simple_short_1 does not exist anymore! WARNING: particle system 2 in chandelier_simple_short_1 does not exist anymore! WARNING: particle system 3 in chandelier_simple_short_1 does not exist anymore! WARNING: particle system 0 in chandelier_simple_1 does not exist anymore! WARNING: particle system 1 in chandelier_simple_1 does not exist anymore! WARNING: particle system 2 in chandelier_simple_1 does not exist anymore! WARNING: particle system 3 in chandelier_simple_1 does not exist anymore! WARNING: particle system 0 in chandelier_simple_short_2 does not exist anymore! WARNING: particle system 1 in chandelier_simple_short_2 does not exist anymore! WARNING: particle system 2 in chandelier_simple_short_2 does not exist anymore! WARNING: particle system 3 in chandelier_simple_short_2 does not exist anymore! WARNING: particle system 0 in chandelier_simple_short_10 does not exist anymore! WARNING: particle system 1 in chandelier_simple_short_10 does not exist anymore! WARNING: particle system 2 in chandelier_simple_short_10 does not exist anymore! WARNING: particle system 3 in chandelier_simple_short_10 does not exist anymore! WARNING: particle system 0 in chandelier_simple_5 does not exist anymore! WARNING: particle system 1 in chandelier_simple_5 does not exist anymore! WARNING: particle system 2 in chandelier_simple_5 does not exist anymore! WARNING: particle system 3 in chandelier_simple_5 does not exist anymore! WARNING: particle system 0 in candlestick_floor_3 does not exist anymore! WARNING: particle system 1 in candlestick_floor_3 does not exist anymore! WARNING: particle system 2 in candlestick_floor_3 does not exist anymore! WARNING: particle system 3 in candlestick_floor_3 does not exist anymore! WARNING: particle system 4 in candlestick_floor_3 does not exist anymore! WARNING: particle system 0 in candlestick_floor_4 does not exist anymore! WARNING: particle system 1 in candlestick_floor_4 does not exist anymore! WARNING: particle system 2 in candlestick_floor_4 does not exist anymore! WARNING: particle system 3 in candlestick_floor_4 does not exist anymore! WARNING: particle system 4 in candlestick_floor_4 does not exist anymore! WARNING: particle system 0 in candlestick_floor_6 does not exist anymore! WARNING: particle system 1 in candlestick_floor_6 does not exist anymore! WARNING: particle system 2 in candlestick_floor_6 does not exist anymore! WARNING: particle system 3 in candlestick_floor_6 does not exist anymore! WARNING: particle system 4 in candlestick_floor_6 does not exist anymore! WARNING: particle system 0 in candlestick_floor_7 does not exist anymore! WARNING: particle system 1 in candlestick_floor_7 does not exist anymore! WARNING: particle system 2 in candlestick_floor_7 does not exist anymore! WARNING: particle system 3 in candlestick_floor_7 does not exist anymore! WARNING: particle system 4 in candlestick_floor_7 does not exist anymore! WARNING: particle system 0 in chandelier_simple_short_6 does not exist anymore! WARNING: particle system 1 in chandelier_simple_short_6 does not exist anymore! WARNING: particle system 2 in chandelier_simple_short_6 does not exist anymore! WARNING: particle system 3 in chandelier_simple_short_6 does not exist anymore! WARNING: particle system 0 in candlestick_floor_10 does not exist anymore! WARNING: particle system 1 in candlestick_floor_10 does not exist anymore! WARNING: particle system 2 in candlestick_floor_10 does not exist anymore! WARNING: particle system 3 in candlestick_floor_10 does not exist anymore! WARNING: particle system 4 in candlestick_floor_10 does not exist anymore! WARNING: particle system 0 in candlestick_floor_11 does not exist anymore! WARNING: particle system 1 in candlestick_floor_11 does not exist anymore! WARNING: particle system 2 in candlestick_floor_11 does not exist anymore! WARNING: particle system 3 in candlestick_floor_11 does not exist anymore! WARNING: particle system 4 in candlestick_floor_11 does not exist anymore! WARNING: particle system 0 in candlestick_floor_12 does not exist anymore! WARNING: particle system 1 in candlestick_floor_12 does not exist anymore! WARNING: particle system 2 in candlestick_floor_12 does not exist anymore! WARNING: particle system 3 in candlestick_floor_12 does not exist anymore! WARNING: particle system 4 in candlestick_floor_12 does not exist anymore! WARNING: particle system 0 in candlestick_floor_13 does not exist anymore! WARNING: particle system 1 in candlestick_floor_13 does not exist anymore! WARNING: particle system 2 in candlestick_floor_13 does not exist anymore! WARNING: particle system 3 in candlestick_floor_13 does not exist anymore! WARNING: particle system 4 in candlestick_floor_13 does not exist anymore! WARNING: particle system 0 in candlestick_floor_14 does not exist anymore! WARNING: particle system 1 in candlestick_floor_14 does not exist anymore! WARNING: particle system 2 in candlestick_floor_14 does not exist anymore! WARNING: particle system 3 in candlestick_floor_14 does not exist anymore! WARNING: particle system 4 in candlestick_floor_14 does not exist anymore! WARNING: particle system 0 in candlestick_floor_15 does not exist anymore! WARNING: particle system 1 in candlestick_floor_15 does not exist anymore! WARNING: particle system 2 in candlestick_floor_15 does not exist anymore! WARNING: particle system 3 in candlestick_floor_15 does not exist anymore! WARNING: particle system 4 in candlestick_floor_15 does not exist anymore! WARNING: particle system 0 in candlestick_floor_16 does not exist anymore! WARNING: particle system 1 in candlestick_floor_16 does not exist anymore! WARNING: particle system 2 in candlestick_floor_16 does not exist anymore! WARNING: particle system 3 in candlestick_floor_16 does not exist anymore! WARNING: particle system 4 in candlestick_floor_16 does not exist anymore! WARNING: particle system 0 in candlestick_floor_17 does not exist anymore! WARNING: particle system 1 in candlestick_floor_17 does not exist anymore! WARNING: particle system 2 in candlestick_floor_17 does not exist anymore! WARNING: particle system 3 in candlestick_floor_17 does not exist anymore! WARNING: particle system 4 in candlestick_floor_17 does not exist anymore! WARNING: particle system 0 in candlestick_floor_18 does not exist anymore! WARNING: particle system 1 in candlestick_floor_18 does not exist anymore! WARNING: particle system 2 in candlestick_floor_18 does not exist anymore! WARNING: particle system 3 in candlestick_floor_18 does not exist anymore! WARNING: particle system 4 in candlestick_floor_18 does not exist anymore! WARNING: particle system 0 in candlestick_floor_19 does not exist anymore! WARNING: particle system 1 in candlestick_floor_19 does not exist anymore! WARNING: particle system 2 in candlestick_floor_19 does not exist anymore! WARNING: particle system 3 in candlestick_floor_19 does not exist anymore! WARNING: particle system 4 in candlestick_floor_19 does not exist anymore! WARNING: particle system 0 in candlestick02_2 does not exist anymore! WARNING: particle system 0 in candlestick_floor_5 does not exist anymore! WARNING: particle system 1 in candlestick_floor_5 does not exist anymore! WARNING: particle system 2 in candlestick_floor_5 does not exist anymore! WARNING: particle system 3 in candlestick_floor_5 does not exist anymore! WARNING: particle system 4 in candlestick_floor_5 does not exist anymore! WARNING: particle system 0 in candlestick_floor_8 does not exist anymore! WARNING: particle system 1 in candlestick_floor_8 does not exist anymore! WARNING: particle system 2 in candlestick_floor_8 does not exist anymore! WARNING: particle system 3 in candlestick_floor_8 does not exist anymore! WARNING: particle system 4 in candlestick_floor_8 does not exist anymore! WARNING: particle system 0 in candlestick_floor_9 does not exist anymore! WARNING: particle system 1 in candlestick_floor_9 does not exist anymore! WARNING: particle system 2 in candlestick_floor_9 does not exist anymore! WARNING: particle system 3 in candlestick_floor_9 does not exist anymore! WARNING: particle system 4 in candlestick_floor_9 does not exist anymore! -------- END SAVE --------- -------- Loading map 'menu_bg.map' --------- Cache Loading: 903 ms Entities: 162 ms Compilation: 0 ms Total: 1073 ms Meshes created: 26 Bodies created: 5 -------- Loading complete --------- -------------------------------------------------------- Statistics -------------------------------------------------------- Medium framerate: 19.233100 -------------------------------------------------------- User Exit -------------------------------------------------------- Saving main config. Saving user config. Deleting game modules. 'LuxInputHandler' 'LuxHelpFuncs' 'LuxSaveHandler' 'LuxScriptHandler' 'LuxProgressLogHandler' 'LuxMapHandler' 'LuxMapHelper' 'LuxPlayer' 'LuxInsanityHandler' 'LuxDebugHandler' 'LuxEffectRenderer' 'LuxMusicHandler' 'LuxMusicHandler' 'LuxEffectHandler' 'LuxCompletionCountHandler' 'LuxGlobalDataHandler' 'LuxHintHandler' 'LuxPostEffectHandler' 'LuxPreMenu' 'LuxDebugHandler' 'LuxInventory' 'LuxJournal' 'LuxCredits' 'LuxLoadScreenHandler' Deleting config files. -------------------------------------------------------- Exiting Gui Module -------------------------------------------------------- Deleting all sets Deleting all skins Deleting all gfx elements Deleting all materials -------------------------------------------------------- Exiting Generate Module -------------------------------------------------------- -------------------------------------------------------- Exiting Scene Module -------------------------------------------------------- -------------------------------------------------------- Exiting Input Module -------------------------------------------------------- -------------------------------------------------------- Exiting Sound Module -------------------------------------------------------- -------------------------------------------------------- Exiting Graphics Module -------------------------------------------------------- -------------------------------------------------------- Exiting Resources Module -------------------------------------------------------- Done with fonts Done with scripts Done with particles Done with sounds Done with meshes Done with materials Done with Gpu programs Done with images Destroyed all textures Done with sound entities Done with animations Done with ent files All resources deleted -------------------------------------------------------- Exiting Physics Module -------------------------------------------------------- -------------------------------------------------------- Exiting System Module -------------------------------------------------------- -------------------------------------------------------- Deleting game setup provided by user - Deleting lowlevel stuff. Physics Sound Input Resources System Graphics Haptic HPL Exit was successful! |--Memory Manager Report-------------------------------| | | No memory leaks detected. Memory left: 0 | |------------------------------------------------------| And no dice when I uninstalled and re installed the driver that Tan gave me. It continues to give me the same problem, no changes in problems. I rebooted when I installed as well. I uninstalled through bios btw And here is a picture mainly because I am bored and showing you that Radeon is there. |