No Amnesia Folder

[Sarashinai]

Hello,
I saw from another thread that the hpl.log file should be found in ~/Library/Application Support/Frictional Games/Amnesia. I'm trying to find the log file to troubleshoot why Amnesia isn't launching. I've checked and I have an NVidia graphics card but there's no Frictional Games or Amnesia folder in my Application Support folder.

Does anyone know why? Is there some other location to check?

The only thing I have to go on so far is the Console output:
11-10-29 9:48:00 AM com.apple.launchd.peruser.501[102] ([0x0-0x26026].com.frictionalgames.AmnesiaSteamLauncher[295]) Exited with exit code: 255

Thanks for your help.

[Urkle]

This is rather strange. Can you provide some more details on your system?

• What System are you using (Macbook Pro, Imac?)
• What year is the system (e.g. 2008 )
• What OS is it running (Leopard, Snow Leopard, Lion), with the exact version.
• Which exact video card do you have?

This information can be found by choosing "about this mac" from the apple menu and choosing "More Info..."
Do other steam applications work? or it is ONLY Amnesia that is not working?

[Sarashinai]

This is rather strange. Can you provide some more details on your system?

• What System are you using (Macbook Pro, Imac?)
• What year is the system (e.g. 2008 )
• What OS is it running (Leopard, Snow Leopard, Lion), with the exact version.
• Which exact video card do you have?

This information can be found by choosing "about this mac" from the apple menu and choosing "More Info..."
Do other steam applications work? or it is ONLY Amnesia that is not working?

Thank you for the quick response. Here is the information you requested:
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
I couldn't determine the year of the system.
I'm running Snow Leopard (10.6.8)

Chipset Model: GeForce 8600M GT
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0407
Revision ID: 0x00a1

[Urkle]

This is starting to look like an issue with steam.

So, first have you restarted steam?

Have you restarted your computer?

Have you tried verifying that amnesia downloaded correctly from steam? You can check this by right clicking ( control click) on amnesia in steam and looking for the verify local cache.

Lastly, have you tried deleting and reinstalling steam?

[Sarashinai]

This is starting to look like an issue with steam.

So, first have you restarted steam?

Have you restarted your computer?

Have you tried verifying that amnesia downloaded correctly from steam? You can check this by right clicking ( control click) on amnesia in steam and looking for the verify local cache.

Lastly, have you tried deleting and reinstalling steam?

I've now done all of those things in that order.

I should mention that Penumbra: Overture seems to work, though I haven't played it.

[Urkle]

Can you copy/paste the entries from the console log related to steam as well as Amnesia?

[Sarashinai]

Can you copy/paste the entries from the console log related to steam as well as Amnesia?

This may be more than you're looking for but here are the console log entries:

Code: (Select All)

11-11-04 10:39:38 AM [0x0-0x51051].com.valvesoftware.steam[671] found breakpad via in process memory: '/Applications/Steam.app/Contents/MacOS/osx32/../Frameworks/Breakpad.framework/Versions/A/Resources'
11-11-04 10:39:38 AM [0x0-0x51051].com.valvesoftware.steam[671] Installing breakpad crash handler
11-11-04 10:39:38 AM [0x0-0x51051].com.valvesoftware.steam[671] Assert( Assertion Failed: Looks like steam didn't shutdown cleanly, scheduling immediate update check ):/Users/buildbot/buildslave_steam/steam_rel_client_osx/build/src/steamexe/./main.cpp:325
11-11-04 10:39:38 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:39:44 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:39:45 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:39:45 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:39:45 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:39:50 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:40:06 AM [0x0-0x51051].com.valvesoftware.steam[671] found breakpad via in process memory: '/Applications/Steam.app/Contents/MacOS/osx32/../Frameworks/Breakpad.framework/Versions/A/Resources'
11-11-04 10:40:06 AM [0x0-0x51051].com.valvesoftware.steam[671] Installing breakpad crash handler
11-11-04 10:40:06 AM com.apple.launchd.peruser.501[105] (0x100103840.mach_init.Inspector) The following job tried to hijack the service "com.Breakpad.Inspector677" from this job: 0x100214ee0.mach_init.Inspector
11-11-04 10:40:06 AM [0x0-0x51051].com.valvesoftware.steam[671] unlinked 0 orphaned pipes
11-11-04 10:40:10 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:40:10 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:40:11 AM [0x0-0x51051].com.valvesoftware.steam[671] Failed to load Steam Service
11-11-04 10:40:11 AM [0x0-0x51051].com.valvesoftware.steam[671] ServiceStart: failed to start
11-11-04 10:40:12 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:40:12 AM [0x0-0x51051].com.valvesoftware.steam[671] Errors in resource/styles/steam.styles:
11-11-04 10:40:12 AM [0x0-0x51051].com.valvesoftware.steam[671] Unknown key 'visible' set in style 'html-findbar' in file 'resource/styles/steam.styles'
11-11-04 10:40:12 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 76561198015080209, universe Public
11-11-04 10:40:14 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 76561198015080209, universe Public
11-11-04 10:40:14 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 76561198015080209, universe Public
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 2170
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 2377
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 2031
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 2305
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 1786
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 2605
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 232
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 2157
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 2514
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 2729
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 6650
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 6970
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 4551
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 7353
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 1451
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 6098
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 0
11-11-04 10:40:21 AM [0x0-0x51051].com.valvesoftware.steam[671] Adding license for package 12191
11-11-04 10:40:23 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:40:26 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 76561198015080209, universe Public
11-11-04 10:40:27 AM [0x0-0x51051].com.valvesoftware.steam[671] ExecCommandLine: "/Applications/Steam.app/Contents/MacOS/osx32/steam -psn_0_331857"
11-11-04 10:40:32 AM [0x0-0x51051].com.valvesoftware.steam[671] Failed to create Service pipe
11-11-04 10:40:32 AM [0x0-0x51051].com.valvesoftware.steam[671] Failed to connect to Steam Service
11-11-04 10:40:32 AM [0x0-0x51051].com.valvesoftware.steam[671] Failed to load Steam Service
11-11-04 10:40:32 AM [0x0-0x51051].com.valvesoftware.steam[671] ServiceStart: failed to start
11-11-04 10:40:33 AM [0x0-0x51051].com.valvesoftware.steam[671] CAPIJobRequestUserStats - Server response failed 2
11-11-04 10:40:44 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:40:45 AM [0x0-0x51051].com.valvesoftware.steam[671] System startup time: 38.91 seconds
11-11-04 10:40:50 AM [0x0-0x51051].com.valvesoftware.steam[671] Failed to create Service pipe
11-11-04 10:40:50 AM [0x0-0x51051].com.valvesoftware.steam[671] Failed to connect to Steam Service
11-11-04 10:40:50 AM [0x0-0x51051].com.valvesoftware.steam[671] Failed to load Steam Service
11-11-04 10:40:50 AM [0x0-0x51051].com.valvesoftware.steam[671] ServiceStart: failed to start
11-11-04 10:40:51 AM [0x0-0x51051].com.valvesoftware.steam[671] SteamID: 0, universe Public
11-11-04 10:40:53 AM [0x0-0x51051].com.valvesoftware.steam[671] Game update: AppID 57300 "Amnesia: The Dark Descent", ProcID 700, IP 0.0.0.0:0
11-11-04 10:40:53 AM com.apple.launchd.peruser.501[105] ([0x0-0x53053].com.frictionalgames.AmnesiaSteamLauncher[700]) Exited with exit code: 255
11-11-04 10:40:53 AM [0x0-0x51051].com.valvesoftware.steam[671] Game removed: AppID 57300 "Amnesia: The Dark Descent", ProcID 700
11-11-04 10:41:02 AM [0x0-0x51051].com.valvesoftware.steam[671] KQ: Error reading KQ:Interrupted system call

[Urkle]

Hmm.. looks basically the same as mine except for the Exited with exit code error line..

Can you create a Frictional Games folder manually in Application Support?? I'm wondering if there is a file permission issue? And you say that Penumbra works?? Check your ~/Library/Preferences/Frictional Games folder.

[Sarashinai]

Hmm.. looks basically the same as mine except for the Exited with exit code error line..

Can you create a Frictional Games folder manually in Application Support?? I'm wondering if there is a file permission issue? And you say that Penumbra works?? Check your ~/Library/Preferences/Frictional Games folder.

I created a Frictional Games folder in Application Support and reran Amnesia but there was no change.

I do have a ~/Library/Preferences/Frictional Games folder that contains Penumbra/Overture. Here's the contents of the hpl.log file from Overture:

Code: (Select All)

-------- THE HPL ENGINE LOG ------------

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating resource managers
Misc Creation
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init low level graphics
Setting video mode: 800 x 600 - 32 bpp
Init Glee...OK
Setting up OpenGL
Max texture image units: 16
Max texture coord units: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Vertex Program: 1
Fragment Program: 1
NV Register Combiners: 0
NV Register Combiners Stages: 1996234
ATI Fragment Shader: 0
Creating graphic systems
Creating Renderer2D
Renderer2D created
Creating Renderer3D
Load Renderer3D gpu programs:
Extrude
CG: 'ShadowExtrude_vp.cg' using profile: 'vp40'
CG: 'ShadowExtrude_fp.cg' using profile: 'fp40'
Diffuse Vertex
CG: 'Diffuse_Color_vp.cg' using profile: 'vp40'
Diffuse Fragment
CG: 'Diffuse_Color_fp.cg' using profile: 'fp40'
Fog
CG: 'Fog_Solid_vp.cg' using profile: 'vp40'
CG: 'Fog_Solid_fp.cg' using profile: 'fp40'
Creating fog textures: Solid Additive Alpha
CG: 'refract_vp.cg' using profile: 'vp40'
CG: 'refract_fp.cg' using profile: 'fp40'
CG: 'refract_special_fp.cg' using profile: 'fp40'
init sky box
Renderer3D created
Creating screen buffers size 800.000000 : 600.000000
Creating programs
CG: 'PostEffect_Blur_vp.cg' using profile: 'vp40'
CG: 'PostEffect_Blur_Rect_fp.cg' using profile: 'fp40'
CG: 'PostEffect_Blur_2D_fp.cg' using profile: 'fp40'
CG: 'PostEffect_Bloom_vp.cg' using profile: 'vp40'
CG: 'PostEffect_Bloom_fp.cg' using profile: 'fp40'
CG: 'PostEffect_Motion_vp.cg' using profile: 'vp40'
Dynamic loops in motion blur fp not supported, loading static instead.
CG: 'PostEffect_Motion_staticloop_fp.cg' using profile: 'fp40'
CG: 'PostEffect_DoF_vp.cg' using profile: 'vp40'
CG: 'PostEffect_DoF_fp.cg' using profile: 'fp40'
RendererPostEffects created
Adding engine materials
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL.
Trying to open audio device... Success!
Device name: Built-in Output
Number of mono sources: 32
Vendor name: Apple Computer Inc.
Renderer: Software
OpenAL Version Supported: 1.1
EFX: 0
Output Devices:
Built-in Output
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
WARNING: Language entry 'EventKeyInNoPower' in category '01_10_small_shaft' already exists!
Initializing Penumbra: Overture
Version $Rev: 3033 $
Date $Date: 2010-12-12 21:46:28 +0000 $
Checking Supported Profiles
Profile CG_PROFILE_VP40 is supported
Profile CG_PROFILE_FP40 is supported
Profile CG_PROFILE_ARBVP1 is supported
Profile CG_PROFILE_ARBFP1 is supported
Profile CG_PROFILE_GLSLV is supported
Profile CG_PROFILE_GLSLF is supported
Profile CG_PROFILE_GLSLC is supported
Trying to load vertex program!
CG: 'Test' using profile: 'vp40'
Success!
Cache out of date! Reloading collada file 'models/hud_objects/hud_object_flashlight.dae'
CG: 'DiffuseSpec_Light_vp.cg' using profile: 'vp40'
CG: 'DiffuseSpec_Light_Spot_vp.cg' using profile: 'vp40'
CG: 'BumpSpec_Light_fp.cg' using profile: 'fp40'
CG: 'BumpSpec_Light_Spot_fp.cg' using profile: 'fp40'
CG: 'Ambient_Color_fp.cg' using profile: 'fp40'
Cache out of date! Reloading collada file 'models/hud_objects/hud_object_flare.dae'
--------------------------------------------------------

Game Running
--------------------------------------------------------
--------------------------------------------------------

Statistics
--------------------------------------------------------
Medium framerate: 52.359483
--------------------------------------------------------

User Exit
--------------------------------------------------------
Saving to config
Saving keys
Saving to config
Saving keys
Reset maphandler
Exit Player
Exit Button Handler
Exit Map Handler
Exit Game Message Handler
Exit Radio Handler
Exit Inventory
Exit Fade Handler
Exit Save Handler
Exit Trigger Handler
Exit Attack Handler
Exit Notebook
Exit Numerical panel
Exit Intro story
Exit Death menu
Exit Graphics helper
Exit Main menu
Exit Player hands
Exit Music handler
Exit Map Load Text
Exit PreMenu
Exit Credits
Exit Demo end text
Saving config
Exit Effect Handler
Exit Game
--------------------------------------------------------

Exiting Gui Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Scene Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Input Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Sound Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Graphics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Resources Module
--------------------------------------------------------
Done with tilesets
Done with fonts
Done with scripts
Done with particles
Done with sounds
Done with meshes
Done with materials
Done with Gpu programs
Done with images
Destroyed all textures
Done with sound entities
Done with animations
All resources deleted
--------------------------------------------------------

Exiting Physics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting System Module
--------------------------------------------------------
--------------------------------------------------------

Deleting game setup provided by user
- Deleting lowlevel stuff.
Physics
Sound
Input
Resources
System
Graphics
Haptic
HPL Exit was successful!
Saving last config

|--Memory Manager Report-------------------------------|
|
| No memory leaks detected. Memory left: 0
|
|------------------------------------------------------|

Deleting ATI shader to 0
Deleting ATI shader to 0
Deleting ATI shader to 0
Deleting ATI shader to 0

[Sarashinai]

I haven't heard back from you in a while, is there anything more I can do?