!!!GAME CRASHED!!!(Penumbra Black Plague)

[swisscheese]

!!!GAME CRASHED!!! is the message I get from my computer after I watch the very first video. I bought the Steam package with all 3 games in it and Overture and Requiem run fine. the alert also said
"penumbra.exe caused an EXCEPTION_ACCESS_VIOLATION in module
penumbra.exe at 0023:004D408B4"

Can anyone help me the the game running? Any help would be appreciated.
-swisscheese

[Yuhaney]

Can you post your hpl.log file here, please.

[swisscheese]

I'm playing this on PC not on a Playstation, why post it there?

[Yuhaney]

PlayStation? What are you talking about? This game is not even on PlayStation...

Hpl.log is a file that you can find from you're computer and it shows mostly what is the problem with your game.
File can be found from: "My Documents/Penumbra/Black Plague"

[swisscheese]

Oh, right when you said to post it I clicked on the video game forum http under your post. xD
I'm not the most computer savvy, how do I find the Hpl.log?

[Yuhaney]

Said on the post above.

[swisscheese]

is this it?
-------- THE HPL ENGINE LOG ------------

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating resource managers
Misc Creation
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init low level graphics
Setting video mode: 1280 x 1024 - 32 bpp
Init Glee...OK
Setting up OpenGL
Max texture image units: 32
Max texture coord units: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Vertex Program: 1
Fragment Program: 1
NV Register Combiners: 1
NV Register Combiners Stages: 8
ATI Fragment Shader: 0
Creating graphic systems
Creating Renderer2D
Renderer2D created
Creating Renderer3D
Load Renderer3D gpu programs:
Extrude
Diffuse Vertex
Diffuse Fragment
Fog
Creating fog textures: Solid Additive Alpha
init sky box
Renderer3D created
Creating screen buffers size 1280.000000 : 1024.000000
Creating programs
RendererPostEffects created
Adding engine materials
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL.
Trying to open software device... Success!
Device name: Generic Software
Number of mono sources: 32
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
Trying to load vertex program!
Success!
All set up done, starting game!
--------------------------------------------------------

Game Running
--------------------------------------------------------
ERROR: World 'level00_01_boat_cabin.dae' doesn't exist
ERROR: Couldn't load map 'level00_01_boat_cabin.dae'

[Thomas]

Reinstall game and try again. There is an entire map file missing for some reason.

[swisscheese]

Will do, I'll let you know how it works in a few minutes.

[swisscheese]

Okay, I tried uninstalling and then reinstalling the game and the same message came up. Have any other possible solutions?