Soma, Kernel error 3 crash

**jmrscott13** · 09-25-2015, 02:02 AM

Hello, I have no idea how to fix this. It says something about a Kernel file not being able to recover and it also says error code 3. It makes me press 'Okay' two times (the word could be different than okay) and then the game crashes.
I did not find anything about this on the forums, please help if you can.

**jens** · 09-25-2015, 07:24 AM

Please post more details about your system and OS. What graphics card? Do you have a hpl.log in Documents/My Games/SOMA/ ? Please post it if so.

10-06-2015, 11:32 PM

hpl.log (Size: 30.59 KB / Downloads: 197) Same issue. Windows 10. Intel i7. Running an Nvidia GE Force 650 Ti. Hpl log below. Crash occurs during opening sequence of the door goiung into Theta. full hpl attachged

WARNING: More than 4 bones on a vertex in submesh 'Mesh' in mesh 'puppet_dreamer_male.msh' !
WARNING: More than 4 bones on a vertex in submesh 'female' in mesh 'puppet_dreamer_female.msh' !
WARNING: Could not find child with unique ID 0 to attach to entity 'AirlockDoor_2_Body_1' in 'entities/oceanbottom/door/theta_gate_inner_layer/theta_gate_inner_layer_door_right.ent'
WARNING: Could not find child with unique ID 1 to attach to entity 'AirlockDoor_2_Body_1' in 'entities/oceanbottom/door/theta_gate_inner_layer/theta_gate_inner_layer_door_right.ent'
WARNING: Could not find child with unique ID 0 to attach to entity 'AirlockDoor_1_Body_1' in 'entities/oceanbottom/door/theta_gate_inner_layer/theta_gate_inner_layer_door_left.ent'
WARNING: Could not find child with unique ID 1 to attach to entity 'AirlockDoor_1_Body_1' in 'entities/oceanbottom/door/theta_gate_inner_layer/theta_gate_inner_layer_door_left.ent'
WARNING: Could not find child with unique ID 0 to attach to entity 'ThetaGate_2_Body_1' in 'entities/oceanbottom/door/theta_gate_inner_layer/theta_gate_inner_layer_door_right.ent'
WARNING: Could not find child with unique ID 1 to attach to entity 'ThetaGate_2_Body_1' in 'entities/oceanbottom/door/theta_gate_inner_layer/theta_gate_inner_layer_door_right.ent'
WARNING: Could not find child with unique ID 0 to attach to entity 'ThetaGate_1_Body_1' in 'entities/oceanbottom/door/theta_gate_inner_layer/theta_gate_inner_layer_door_left.ent'
WARNING: Could not find child with unique ID 1 to attach to entity 'ThetaGate_1_Body_1' in 'entities/oceanbottom/door/theta_gate_inner_layer/theta_gate_inner_layer_door_left.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_1_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_1_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Sub mesh 'medium_screen' does not exist in mesh 'computer_panel_medium.msh'!
WARNING: Could not find child with unique ID 4 to attach to entity 'ControlRoomTerminal_4_Body_1' in 'entities/station/tech/computer_panels/computer_panel_medium_reboot_prompt.ent'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_2'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_2'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_2'
ERROR: No shapes found for body 'Body_3'
ERROR: Light 'SpotLight_2' that is connected to prop 'ThetaGateLamp_TopRight_6' does not exist!
ERROR: Light 'SpotLight_2' that is connected to prop 'ThetaGateLamp_TopRight_5' does not exist!
ERROR: Light 'SpotLight_2' that is connected to prop 'ThetaGateLamp_TopRight_8' does not exist!
ERROR: Light 'SpotLight_2' that is connected to prop 'ThetaGateLamp_TopRight_7' does not exist!
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_3_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_3_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
ERROR: No shapes found for body 'Body_2'
ERROR: No shapes found for body 'Body_3'
ERROR: No shapes found for body 'Body_2'
ERROR: No shapes found for body 'Body_3'
ERROR: Could not find transition animation '' for animation 'walk' for entity 'entities/character/mindcoral/puppet_2/puppet_2.ent'
ERROR: Could not find transition animation '' for animation 'walk' for entity 'entities/character/mindcoral/puppet_2/puppet_2.ent'
ERROR: Could not find transition animation '' for animation 'ceiling_falldown' for entity 'entities/character/mindcoral/puppet_2/puppet_2.ent'
ERROR: Could not find transition animation '' for animation 'ceiling_falldown' for entity 'entities/character/mindcoral/puppet_2/puppet_2.ent'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/mindcoral/puppet_2/puppet_2.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_5_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_5_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_6_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_6_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_7_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_7_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_8_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_8_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_9_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_9_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_11_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_11_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_12_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_12_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_13_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_13_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_14_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_14_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_16_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_16_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_17_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_17_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_19_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_19_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_20_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_20_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_21_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_21_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_22_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_22_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_23_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_23_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 16 to attach to entity 'chair_scan_helmet_3_helmet' in 'entities/station/furniture/chair_scan/chair_scan_helmet.ent'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/brandon/brandon.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/brandon/brandon.ent'
ERROR: Could not find headbone 'Head' in entity 'Brandon_Void'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/brandon/brandon.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/brandon/brandon.ent'
ERROR: Could not find headbone 'Head' in entity 'Brandon_ScanRoom'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/brandon/brandon.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/brandon/brandon.ent'
ERROR: Could not find headbone 'Head' in entity 'Brandon_Cabin'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/alice/alice.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/alice/alice.ent'
ERROR: Could not find headbone 'Head' in entity 'Alice_Cabin'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/brandon/brandon.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/brandon/brandon.ent'
ERROR: Could not find headbone 'Head' in entity 'Brandon_Beach'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/alice/alice.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/alice/alice.ent'
ERROR: Could not find headbone 'Head' in entity 'Alice_Void'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/alice/alice.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/alice/alice.ent'
ERROR: Could not find headbone 'Head' in entity 'Alice_ScanRoom'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/alice/alice.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/alice/alice.ent'
ERROR: Could not find headbone 'Head' in entity 'Alice_Beach'
ERROR: Could not find animation 'sit_calm' for entity 'Alice_Beach'
WARNING: Could not find main physics body 'file_cabinet_theta_small_drawer_large_1'
WARNING: Could not find main physics body 'file_cabinet_theta_small_drawer_small_1'
WARNING: Could not find main physics body 'file_cabinet_theta_small_drawer_small_2'
ERROR: No shapes found for body 'Body_2'
ERROR: Could not create event data 'entities_station/special/common_room_monitor_large/monitor_off'. Cause: The requested event, event group, event category or event property could not be found.
ERROR: Cannot find sound event data 'Entities_Station/special/common_room_monitor_large/monitor_off'
ERROR: Failed to play sound Entities_Station/special/common_room_monitor_large/monitor_off for entity computer_laptop_modded_3
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_headtrack_1_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_headtrack_1_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
ERROR: No shapes found for body 'Body_2'
ERROR: No shapes found for body 'Body_4'
ERROR: No shapes found for body 'Body_2'
WARNING: Could not find main physics body 'file_cabinet_theta_small_drawer_small_3'
WARNING: Could not find main physics body 'file_cabinet_theta_small_drawer_small_4'
WARNING: Could not find main physics body 'file_cabinet_theta_small_drawer_large_2'
ERROR: Could not find method 'void OnChange(const tString &in, int)' in object '02_04_theta_outside'
WARNING: Could not find child with unique ID 0 to attach to entity 'cardboard02_1_Body_1' in 'entities/station/debris/cardboard/cardboard02.ent'
WARNING: Could not find child with unique ID 97 to attach to entity 'PlayerBodyLamp_Body_1' in 'entities/character/player/body/body_divingsuit_lamp.ent'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/puppet_dreamer/puppet_dreamer_male.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/puppet_dreamer/puppet_dreamer_male.ent'
ERROR: Could not find headbone 'Head' in entity 'puppet_dreamer_male_1'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/puppet_dreamer/puppet_dreamer_female.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/puppet_dreamer/puppet_dreamer_female.ent'
ERROR: Could not find headbone 'Head' in entity 'puppet_dreamer_female_1'
ERROR: Could not find char body pos bone bone 'Hip' for agent 'entities/character/station/puppet_dreamer/puppet_dreamer_male.ent'
ERROR: Headtracker bone name array is emtpy or do not match size of bone muls for entity 'entities/character/station/puppet_dreamer/puppet_dreamer_male.ent'
ERROR: Could not find headbone 'Head' in entity 'puppet_dreamer_male_2'
ERROR: Could not find method 'void OnChange(const tString &in, int)' in object '02_04_theta_outside'
ERROR: Could not find method 'void OnChange(const tString &in, int)' in object '02_04_theta_outside'
ERROR: No shapes found for body 'Body_3'
WARNING: Could not find child with unique ID 16 to attach to entity 'chair_scan_helmet_1_helmet' in 'entities/station/furniture/chair_scan/chair_scan_helmet.ent'
WARNING: Could not find child with unique ID 9 to attach to entity 'camera_surveillance_theta_10_Body_base' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 10 to attach to entity 'camera_surveillance_theta_10_Body_1' in 'entities/station/tech/camera_surveillance_theta/camera_surveillance_theta_noheadtrack.ent'
WARNING: Could not find child with unique ID 16 to attach to entity 'chair_scan_helmet_2_helmet' in 'entities/station/furniture/chair_scan/chair_scan_helmet.ent'
ERROR: Missing upper and/or lower material for liquid area 'LiquidArea_1'

**Thomas** · 10-08-2015, 01:57 PM

Your drivers are not up to date, so update those and see if that fixes your issue.

10-09-2015, 11:09 PM

there isn't any additional updates available from nvidia

**Thomas** · 10-14-2015, 02:08 PM

Download latest, uninstall current ones and then install the newest. Might be some sort of driver corruption.