Not able to download

**PH1LL1P** · 02-02-2018, 08:04 PM

Hello!

I bought Amnesia the Dark Descent back in 2013. I have looked back to and old support thread where I was suggested to download from shelf.frictionalgames.com. I have my order number and email but it's telling me there's no order with that number. When I prompt to receive my order number it gives me the same one. How am I able to download Amnesia the Dark Descent if it's not allowing me to get access to the download with my order number?

NOTE: I Did not buy it for Steam, Desura, GOG or Humble Store ... I bought it through Frictional Games (I believe it was a selection at the time - but it doesn't seem to be there now) I never ran the game through a program, like Steam or Desura

**Romulator** · 02-03-2018, 02:46 AM

Hello!

Try and get in contact with Frictional Games through their contact form, which can be found here.
http://www.frictionalgames.com/site/contact

I've also assigned this thread to our Community Manager, Kat, who should be able to help you further with this issue. Sorry about the delays!