Laboratory glitch, help needed

[louisianajedi]

FG does not sell at ebay

I know, I bought it from game reseller out of New Jersey that sells on ebay. It was a new, unopened copy. Just trying to figure out this glitch so my daughter can play the game. She says it also periodically freezes up in different areas of the game. Didn't know if it was a driver problem or something else.

Thanks for any help that can be offered.