Game won't start

[jens]

Can you first try and install this: http://www.microsoft.com/en-us/download/...x?id=13523

and if the problem remains then try this: http://www.microsoft.com/en-us/download/...px?id=8328

and please let me know which (if any) worked. I am currently working on fixing our installer so it includes and installs the correct of these so would be useful to know for me.


also can you say what CPU you have and what Windows version you are running and if it is 32-bit or 64-bit (assuming 64-bit from the link you posted).