Soma bug makes playing impossible

[Romulator]

This is technically not a Technical Support question since it is to do with a refund. Technical Support implies there is something wrong with the game which requires fixing. Therefore, I assume that it would qualify as a reason to contact FG via that page.

In the very least, they tend not to check the forums as often anymore. At least by using the contact page, you're more likely to receive a response.

Despite this, I have also tried to note the developers of your problem in a separate subforum and have marked your post with a slightly higher priority value. I can't refund you, sadly, but I'm definitely trying to make the process as quick for you as possible!