Cannot load the game

[Wolfgang]

Mesocyclone:
Gotten any reply from GamersGate on this issue?

Meanwhile my problem is solved, as I reported above, but today I received the following from GamersGate:
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"Best Wolfgang,

This sounds like a problem related to Penumbra game, not the installer or
download service.

Please direct your technical support question here:
http://www.frictionalgames.com/forum/for...php?fid=21

Kind regards,
Christian Schweitz
http://www.GamersGate.com"
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My question was:
"Hello,
> for my downloaded game 'Penumbra' I entered the activation key after
> doubleclicking the program icon and it responded: 'Bei der
> Datenspeicherung ist ein Fehler aufgetretn (5)' = data saving error (5).
> What can I do? My username is 'Wolfgang'.
>
> Thank you."
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I think this answer isn't very helpful, although I don't need it anymore. An explanation what error-code 5 means should have been given anyway.