[split] Troubleshooting Guide - Look here before posting!

[ArcRifle6]

Sorry if this has already been covered before and I didn't notice. My problem is every time I try to start it up, I can get to the first screen (The one which has the graphics and sound options and the launch button) but when I click launch a program pops up called BlackBox that says:

!!!GAME HAS CRASHED!!! READ THIS:
Something is wroooooong
If all fails go to support.frictionalgames.com for more info

and then below that is a box titled "Exception Reason" and in the box:
Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module
Amnesia.exe at 001B:00000000

I use Windows XP