Cannot Login to Shelf - No Such Order (JENS TAKE A LOOK PLEASE)

[d3signr]

Hey,

I'm getting a tad frustrated with this. I'm trying to log in to shelf to re-download but after I enter my order # (yes it starts with ST) - It says No Such Order!

I have Paypal receipt and Esellerate order confirmed from way back as you can see from the order date.

ORDER NUMBER: STXXXXXXXX
ORDER DATE: 29-DEC-10
Status: Fulfilled

Weird thing is underneath that it says:

Qty: 1 [SKUXXXXXXXXXXX] Amnesia: The Dark Descent at X.XX GBP
[This item has been returned]

What does this item has been returned mean! I have never returned the item.
Confused I am. Maybe this explains why the shelf won't let me use my order number?

Can someone in TS help please?

Thanks