Amnesia crashes, there is a help, but i cant acssess the link

[Dank]

I wouldnt post this if the other posts have solved my problem. The game start and i can play until the end of the prologue, when hes after the kids in the house. As soon as the house trembles and I open the final door it enters in the loading. And then the game crashes. Its always in this part.

It says:

A Crash has occurred...
Please wait while gathering system information...
Updating.... 2%

It just that.
And I dont know if matters but the first animation right after the quote is kinda red