Cannot open first door with oni tool.

[Dalamar]

Found the omni tool, updated chip to tool. But when I go to open door it say access granted but door doea not open. Tried starting from a previous load before I got the omni tool, but still not opening door. What should I do?

This happened to me as well (playing on the PS4) I had to load a save from the previous level, meaning redo the office and chair scenario. Once I did that, played through to the door issue and it worked as it should. Reloading a save from the Awakening level did not work, I had to reload from the previous stage.