Fatal Error?

[Bek]

Press WIN key + R and a dialogue box will appear - in that type "dxdiag" then press Run. That will launch a window with lots of information - go to the "Display" tab up the top, and under device write down the name here.

OR: Go to C:\Users\*YOUR_USER_NAME*\Documents\Amnesia\Main\ and upload the hpl.log file here.

If it turns out you're screwed you probably can't get a refund because it was your responsibility to make sure you could run the game (by checking your comp stats against the requirements and/or downloading the *free* demo to test yourself)