[solved]Installer doesn't accept Serial Number

05-25-2007, 12:55 PM

It seems that there is a bug in which the installer won't accept the Serial Number. Currently support is looking into this matter. Please post all your problems related to entering the cd-key in this thread.

Gentoo Linux users are lucky, they can use this ebuild and enter the key without problems: http://bugs.gentoo.org/show_bug.cgi?id=179733

**micks** · 05-25-2007, 01:31 PM

I bought the game yesterday and had no problems with the installer. I did have to insert the hyphens (that is, fill in the serial number as XXXX-XXXX-XXXX rather than the XXXXXXXXXXX supplied) -- I don't expect that would be the reason of the problems?

**jens** · 05-25-2007, 01:38 PM

For some users the serial does not work, we think we have narrowed down the problem and a fix and solution should be available as soon as it is done.

**PRAEst76** · 05-25-2007, 01:38 PM

micks Wrote:I bought the game yesterday and had no problems with the installer. I did have to insert the hyphens (that is, fill in the serial number as XXXX-XXXX-XXXX rather than the XXXXXXXXXXX supplied) -- I don't expect that would be the reason of the problems?

No. Adding the hyphens to the mix was the first thing i tried after cutting and pasting the serial direct from the receipt. Adjusting the case didn't help either.

05-25-2007, 01:47 PM

jens Wrote:For some users the serial does not work, we think we have narrowed down the problem and a fix and solution should be available as soon as it is done.

That good news! I suspect it's some kind of permission problem.

**jens** · 05-25-2007, 03:16 PM

Those users that have the serial issues have been notified by mail of a solution. The Linux version will be back up for sale again as soon as we have corrected the original build.