Black box error - Please help me

**Lyvlet** · 10-27-2011, 08:31 PM

I keep getting this when i try to start Amnesia the dark descent, and i can't figure out what to do. none of my computers can run it for some reason. please help anyone?

**Tanshaydar** · 10-27-2011, 09:21 PM

Welcome to the forums.
If you haven't yet, please read this topic first: http://www.frictionalgames.com/forum/thread-3754.html

Then we need these informations:
1 - Your operating system (32 bit or 64 bit)
2 - Your graphic card (Desktop or Lapto)
3 - HPL.log under Documents/Amnesia/Main folder.

**Lyvlet** · 10-27-2011, 11:18 PM

I have checked that, but it wasn't of any help to me unfortunately,
1, 32 bit
2, Laptop
3, I tried looking for the HPL.log, only to discover my documents has no Amnesia map at all, nor does my computer.
I've bought this game trough Steam, is it supposed to make a map in my documents too or does that work differently.
and thank you for welcomming me to the forum.

(10-27-2011, 09:21 PM)Tanshaydar Wrote: Welcome to the forums.
If you haven't yet, please read this topic first: http://www.frictionalgames.com/forum/thread-3754.html

Then we need these informations:
1 - Your operating system (32 bit or 64 bit)
2 - Your graphic card (Desktop or Lapto)
3 - HPL.log under Documents/Amnesia/Main folder.

**Tanshaydar** · 10-27-2011, 11:21 PM

Yes, it is supposed to create a folder named Amnesia under the Documents folder.
Are you able to see Launcher when you open it through Steam? Also, try to do a 'verify integrity of game cache' in Steam for Amnesia.

**Lyvlet** · 10-27-2011, 11:36 PM

(10-27-2011, 11:21 PM)Tanshaydar Wrote: Well i've been able to install it- that's how far i came. aswel. where do i find 'verify integrity of game cache'
as i absolutely have no idea where to look for it

Yes, it is supposed to create a folder named Amnesia under the Documents folder.
Are you able to see Launcher when you open it through Steam? Also, try to do a 'verify integrity of game cache' in Steam for Amnesia.

**Tanshaydar** · 10-27-2011, 11:48 PM

When you right click on your Amnesia in the Steam list, click on Properties, click on Local Files, it should be there.

**Lyvlet** · 10-28-2011, 12:02 AM

Okay found it and did that, though it's given the same problem again, what does that blackbox error mean anyways?
btw thanks for putting up with me and help me out, i really appreciate it

(10-27-2011, 11:48 PM)Tanshaydar Wrote: When you right click on your Amnesia in the Steam list, click on Properties, click on Local Files, it should be there.

**Tanshaydar** · 10-28-2011, 12:09 AM

No problem at all.

BlackBox error means there is something unexpected occurred while Amnesia tried to start. Are you able to see Launcher? Or when you double click on Amnesia in Steam, it immediately gives the blackbox error?

**Lyvlet** · 10-28-2011, 12:15 AM

(10-28-2011, 12:09 AM)Tanshaydar Wrote: I'm able to see the launcer, and when i try to start the game it gives the screen with graphic options, then after i press launch game i get black box

No problem at all.

BlackBox error means there is something unexpected occurred while Amnesia tried to start. Are you able to see Launcher? Or when you double click on Amnesia in Steam, it immediately gives the blackbox error?

**Tanshaydar** · 10-28-2011, 12:20 AM

Still there is no Amnesia folder under Documents folder? If so try to run the game as administrator.