You can mail support and ask for it or you can go to esellerate.net and retrieve the info there. As with any purchase, you take a risk when throwing the receipt away.
edit: for a quicker response, click here: http://www.esellerate.net/support
click on AFTER SALES SUPPORT
under Finding your order number... you can figure out the rest I guess
I'm excited like everyone else, and I want to make sure that I'm playing this on release day...but I'm getting some mixed communication here.
When I login to the shelf site, Amnesia shows, but it says "No download yet!". Is this right? Should I have a key yet? I'll be patient if I'm not supposed to, but if a key is supposed to be showing there right now, I'd like to get a head start on getting it resolved so I'm not struggling to get support on release day.
Otherwise...can't wait!!!!! Less than a week away!