Re-download of Penumbra Collection

**KavazovAngel** · 07-25-2010, 10:20 PM

Hey guys. Is there any way to download the Penumbra Collection installer again? I made a backup image, but want to know if it is possible to download it again, just in case something goes wrong with the HDD.

EDIT: I bought the game from the developers' online store.

**KavazovAngel** · 08-11-2010, 01:12 AM

Anyone?

**SHODANFreeman** · 08-11-2010, 01:51 AM

(07-25-2010, 10:20 PM)KavazovAngel Wrote: Hey guys. Is there any way to download the Penumbra Collection installer again? I made a backup image, but want to know if it is possible to download it again, just in case something goes wrong with the HDD.

EDIT: I bought the game from the developers' online store.

Go to shelf.frictionalgames.com and enter in your email address and order number. Hope this helps. Big Grin

**KavazovAngel** · 08-11-2010, 07:09 PM

(08-11-2010, 01:51 AM)SHODANFreeman Wrote: Go to shelf.frictionalgames.com and enter in your email address and order number. Hope this helps.

Thanks for the link. Heart

By the way, the order number is the same as the game's serial number or...?

**SHODANFreeman** · 08-12-2010, 06:08 AM

(08-11-2010, 07:09 PM)KavazovAngel Wrote:
(08-11-2010, 01:51 AM)SHODANFreeman Wrote: Go to shelf.frictionalgames.com and enter in your email address and order number. Hope this helps.

Thanks for the link.

By the way, the order number is the same as the game's serial number or...?

Nope, it's the number you received in an email when you purchased the collection. If you lost it, you can ask jens or Thomas and they can probably have it resent. Big Grin

**KavazovAngel** · 08-14-2010, 01:11 PM

(08-12-2010, 06:08 AM)SHODANFreeman Wrote: Nope, it's the number you received in an email when you purchased the collection. If you lost it, you can ask jens or Thomas and they can probably have it resent.

I fail. I deleted the email. Sad

Any way to get it resent?

**SHODANFreeman** · 08-14-2010, 08:03 PM

(08-14-2010, 01:11 PM)KavazovAngel Wrote: I fail. I deleted the email. Any way to get it resent?

Try sending a PM to Thomas and/or jens. They should be able to take care of it for you. Big Grin

**KavazovAngel** · 08-14-2010, 09:27 PM

(08-14-2010, 08:03 PM)SHODANFreeman Wrote:
(08-14-2010, 01:11 PM)KavazovAngel Wrote: I fail. I deleted the email. Any way to get it resent?

Try sending a PM to Thomas and/or jens. They should be able to take care of it for you.

Will do tomorrow. Thank you for the help! Smile

EDIT: Got it sorted out. Thanks. Smile

**malte** · 08-30-2010, 10:53 PM

Hi,

Some time ago (July 2009) I bought the Penumbra Collection, but now I messed up the installer file. I tried to redownload it the way you described it here and it works fine to some point. That is I can log in and see a page with a welcome message an then there is a Box labeled "Linux - Penumbra Collection", and a link named "Download Lin" (no typo), when I click it i get a "AccessDeniedAccess denied".

Can someone help me?

malte

**SHODANFreeman** · 08-30-2010, 11:53 PM

(08-30-2010, 10:53 PM)malte Wrote: Hi,

Some time ago (July 2009) I bought the Penumbra Collection, but now I messed up the installer file. I tried to redownload it the way you described it here and it works fine to some point. That is I can log in and see a page with a welcome message an then there is a Box labeled "Linux - Penumbra Collection", and a link named "Download Lin" (no typo), when I click it i get a "AccessDeniedAccess denied".

Can someone help me?

malte

You might try sending a PM to jens, he's the resident account support guru afaik. Big Grin