Frictional splash screen frozen

11-22-2017, 05:33 AM

I had the game a few years ago and it ran fine, but now, after having "upgraded" to Windows 10 (may or may not be related) the Frictional splash screen takes ages to load and just stays there once it's fully faded in. Any suggestions?
I've tried all the compatibility modes, updating drivers, resetting computer, reinstalling game. Pigs runs fine, but TDD refuses to.

11-22-2017, 08:27 AM

(11-22-2017, 05:33 AM)AlexBrogan Wrote: I had the game a few years ago and it ran fine, but now, after having "upgraded" to Windows 10 (may or may not be related) the Frictional splash screen takes ages to load and just stays there once it's fully faded in. Any suggestions?
I've tried all the compatibility modes, updating drivers, resetting computer, reinstalling game. Pigs runs fine, but TDD refuses to.

Update, I got to the “Welcome to Amnesia: The Dark Descent!” screen where you’re meant to learn how to get the best experience, but it fully froze there.

**SteveR** · 11-22-2017, 02:39 PM

Could you give more details on this problem? Fully froze as in application hang? Your mouse is unresponsive? Are you windowed? etc etc

Also if you can provide a log file that will help.

11-22-2017, 05:58 PM

(11-22-2017, 02:39 PM)SteveR Wrote: Could you give more details on this problem? Fully froze as in application hang? Your mouse is unresponsive? Are you windowed? etc etc

Also if you can provide a log file that will help.

My mouse works but it moves very slowly on the game screen. It is windowed, but only so I can easy use task manager to end the task and to look at resource values and such. However, full screen does the same thing. The application, according to task manager is using almost no CPU. It stays around 0.3% of my total CPU which is definitely not right. It appears to just not be able to use the resources it needs to use. Also, all 3 Penumbra games work fine. I’m not sure how to get the log file, but I can provide it if someone helps me figure out where that is and such.

**Romulator** · 11-22-2017, 10:16 PM

(11-22-2017, 05:58 PM)AlexBrogan Wrote: I’m not sure how to get the log file, but I can provide it if someone helps me figure out where that is and such.

Take a look at Problem X in the troubleshooting guide: https://www.frictionalgames.com/forum/thread-3754.html

This will tell you where the hpl.log file is depending on your system. Smile

Also, since you have upgraded to Windows 10, your system may have automatically done some DPI Scaling. Amnesia doesn't like that and will bug out, but it usually does so during the game as opposed to the gamma selection. I believe DPI Scaling is in the Display Settings, and should be set to 100%.

If worse comes to worse, I'll provide you with a main_settings.cfg (or someone else will) to skip the "welcome to amnesia" screens to see if that fixes the error.