tried everything and wont run

**pat61** · 12-02-2010, 04:17 AM

first off i got the game a week ago i updated all my drivers. i tried everything i read that will run it. nothing works also i have it downloaded on steam and i have a nvidia gtx 275 graphics card. also is the update on steam yet i have not seen anything? thank you Huh

**jens** · 12-02-2010, 07:15 AM

Steam is updated. Post the hpl.log file from My Documents/Amnesia/

**pat61** · 12-03-2010, 03:22 AM

ok so i looked i could not find the hpl.log were exactly in the amnesia files is it located. and what exactly is it? thanks

oh and i guess it might be helpful that i add. when i start it up it goes to the starting up window for steam for like 1 sec then disappears i dont know if that'll be any use

**jens** · 12-03-2010, 07:14 AM

log file is if you go to the hard drive where you have Windows installed, then navigate down into Users/[your user]/My Documents/Amnesia

Can't recall where it is for Windows XP if you have that, but I think you can access it through the start Menu if you open the Documents folder.

**pat61** · 12-04-2010, 04:31 AM

i have vista i looked through documents, and also all the amnesia files. ha i know nothing about any of this.

**jens** · 12-04-2010, 11:00 AM

use search in window and search for the file.

**pat61** · 12-04-2010, 07:18 PM

yea i did that the first time.

**jens** · 12-05-2010, 10:40 AM

In that case the game does not even launch so hard to know what could be wrong, could be anything from a Steam problem to some system error, software conflict and what not. Have no idea really sorry.

**pat61** · 12-05-2010, 05:21 PM

ok well thanks for the help. its a shame i really wanted to play. would the error files be located anywere else under a different name or is their some way to get them i looked to see if their was a way for that and no one knew how.

**pat61** · 12-06-2010, 01:13 AM

ok i did find somthing that was in all the the files i opened in notepad idk if this is what your looking for or not.
TLOSS error
SING error
DOMAIN error
R6029
- This application cannot run using the active version of the Microsoft .NET Runtime
Please contact the application's support team for more information.
R6028
- unable to initialize heap
R6027
- not enough space for lowio initialization
R6026
- not enough space for stdio initialization
R6025
- pure virtual function call
R6024
- not enough space for _onexit/atexit table
R6019
- unable to open console device
R6018
- unexpected heap error
R6017
- unexpected multithread lock error
R6016
- not enough space for thread data

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
R6009
- not enough space for environment
R6008
- not enough space for arguments
R6002