Freezing when i create profile

04-22-2019, 07:27 PM

I don't see this problem adressed in the trouble shooting guide exactly. I'm starting up the game for what the game registers as the first time with the developer notes and such, and when the screen comes up to create a profile my entire game freezes and i cant play (i even tried reinstalling but to no avail). Any solutions?

**Romulator** · 04-22-2019, 07:44 PM

(04-22-2019, 07:27 PM)HotCocoaBoy Wrote: I don't see this problem adressed in the trouble shooting guide exactly. I'm starting up the game for what the game registers as the first time with the developer notes and such, and when the screen comes up to create a profile my entire game freezes and i cant play (i even tried reinstalling but to no avail). Any solutions?

You could be lacking the permissions Amnesia requires to create a folder in the /Documents/ directory so that you can save the game. Can you run the game as an Administrator and see if that fixes it?

04-22-2019, 07:53 PM

(04-22-2019, 07:44 PM)Romulator Wrote:
(04-22-2019, 07:27 PM)HotCocoaBoy Wrote: I don't see this problem adressed in the trouble shooting guide exactly. I'm starting up the game for what the game registers as the first time with the developer notes and such, and when the screen comes up to create a profile my entire game freezes and i cant play (i even tried reinstalling but to no avail). Any solutions?

You could be lacking the permissions Amnesia requires to create a folder in the /Documents/ directory so that you can save the game. Can you run the game as an Administrator and see if that fixes it?

Nope, im already running it as admin.

**Mudbill** · 04-23-2019, 08:38 PM

Attach the log file after such a crash. Does it freeze as you enter the menu then? Before you get to click anything? Maybe a driver issue since that's when the first 3D renders come up.

04-23-2019, 09:00 PM

(04-23-2019, 08:38 PM)Mudbill Wrote: Attach the log file after such a crash. Does it freeze as you enter the menu then? Before you get to click anything? Maybe a driver issue since that's when the first 3D renders come up.

it freezes immediatly as the background appears, and i found that if i delete that in the file labeled "main_menu" the game will start (however the frames were pretty low and then it froze again).

**Mudbill** · 04-26-2019, 05:44 PM

What are your hardware specs? Also, log file please?