Exception access violation?

[Demoman Dawkins]

So I bought Amnesia for a friend and she's having trouble getting it to run. keeps giving that error at launch, but the PC's specs are more than adequate to run it fine.

AMD Phenom II x4 955
4GB ram
HD 6850
Win 7 64-bit
Drivers are the latest from the Ati site.

What do? :<

[Tanshaydar]

You can post your HPL.log under Documents/Amnesia/Main folder for more information.

[Demoman Dawkins]

Here we go.

[Tanshaydar]

Looks like a corrupted install. Try to verify integrity cache in Steam.

[Demoman Dawkins]

Yup, that fixed it. Thanks.

[igene]

Here's another...

Where would I find "Verify Integrity Cache"

Here's my HPL.log

[Tanshaydar]

Here's another...

Where would I find "Verify Integrity Cache"

Here's my HPL.log

You should install your graphic card drivers.

[sndbarry]

I'm getting this "Exception access violation" error. Amnesia is constantly crashing in exactly the same place (in Cistern). The error reads: "Exception Access Violation in module nvogly32.dll" (there is a lot more to the message but this was all that I managed to write down before the message stopped appearing; now when it crashes the screen just goes black and freezes there).

I've been through your trouble-shooting guide and have tried just about everything. When this was happening in an earlier section/map, turning off VSYNC did the trick, but apparently something else is needed now, and I have no idea what. In case it's helpful below is my hpl detail, but mine doesn't say "GDI Generic". Can anyone please help?

Version 1.10 - sA217648A-539
-------- THE HPL ENGINE LOG ------------
Engine build ID 20100818114615

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1024x768 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1)
Setting video mode: 1024 x 768 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: NVIDIA Corporation
Renderer: GeForce 9200M GE/PCI/SSE2
Version: 2.1.2
Max texture image units: 32
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 1.20 NVIDIA via Cg compiler
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 1
OGL ATIFragmentShader: 0
ATTENTION: System does not support const arrays in glsl!
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (Conexant High Definition SmartAudio 221)(OpenAL default)
Trying to open device 'Generic Software on Speakers (Conexant High Definition SmartAudio 221)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 1677 ms
Entities: 385 ms
Compilation: 2 ms
Total: 2128 ms
Meshes created: 25
Bodies created: 5
-------- Loading complete ---------
Setting profile: 'Shelley' Path: 'C:\Users\Shells\Documents/Amnesia/Main/Shelley/'
-------- BEGIN LOAD FROM C:\Users\Shells\Documents/Amnesia/Main/Shelley/AutoSave_Cistern_2011_5_15_15_54_58_0.sav ---------
LOADING SAVE GAME!
-------- Loading map '18_cistern.map' ---------
Cache Loading: 4347 ms
Entities: 1220 ms
Compilation: 34 ms
Total: 5963 ms
Meshes created: 285
Bodies created: 97
-------- Loading complete ---------
WARNING: Could not find player start node ''
ERROR: StartPos '' does not exist!
-------- END LOAD ---------
ERROR: Could not find sound entity 'sound_steam_deadly2'
ERROR: Could not find sound entity 'sound_steam_deadly3'
ERROR: Could not find sound entity 'sound_steam_deadly1'

[Tanshaydar]

Looks like a corrupted install, try re-installing or verifying the integrity cache if you are using Steam.

[sndbarry]

Looks like a corrupted install, try re-installing or verifying the integrity cache if you are using Steam.

Hi,

So this isn't a problem with my graphics card? I'm not using Steam. As for re-installing, wouldn't that mean that I'd be starting the game over from scratch?! Or is that not the case? I've also wondered about installing the patch in case that might help. But the reason I haven't is that it looks like the patch replaces the version I've been playing and, again, I'd be starting from scratch. Am I wrong about that? (Hope so.) Thanks.