Please check the troubleshooting guides before posting!

**danieltak** · 10-31-2012, 05:35 PM

when I start the game, new game, I get a dot to see in my screen. Probably one point which way you look, and for the rest, I see black. How can this be? And what should I do?

**Kreekakon** · 10-31-2012, 05:42 PM

Where did you get the game? What are your system specs (Graphics, CPUS, etc)? Also, can you post the hpl log in "My Documents"'s Amnesia folder?

**danieltak** · 10-31-2012, 06:36 PM

(10-31-2012, 05:42 PM)Kreekakon Wrote: Where did you get the game? What are your system specs (Graphics, CPUS, etc)? Also, can you post the hpl log in "My Documents"'s Amnesia folder?

First, i can't find the My Document's folder. Second the specs:

[Image: 2natudl.png]

Sorry for the dutch.

**Kreekakon** · 10-31-2012, 06:38 PM

Well, you have more than enough ram, and CPU power, but what's your graphics card model?

Also the default location for the hpl log you're looking for is here:
C:\Users\WIN7\Documents\Amnesia\Main

**Statyk** · 10-31-2012, 06:41 PM

Can you state where you got the game from as well?

**TheBlastPassage** · 10-31-2012, 06:52 PM

Also. Please attach your HPL.log file found in your documents\Amnesia\Main

**danieltak** · 10-31-2012, 06:57 PM

This all what i can do for you now. And Statyk what do you mean? When i start new game, he is talking about he is daniel. And than starts the game. And thats all. I see a white Dot. Thats it. And the rest i black :p

Edit: I find it

And i can play more games with the most high details. But dondt know what Graphics card i got. I think it is OPEN GL?

**Kreekakon** · 10-31-2012, 06:59 PM

Statyk means where you bought the game. Steam? Frictional Games store? Retail? Humble Bundle? Where did you get it?

Also, I gave you the path for the hpl log in my previous post above. Please post that out, and it would help us greatly in trying to assist you.

**danieltak** · 10-31-2012, 07:01 PM

Got it from a retail by friend.

**TheBlastPassage** · 10-31-2012, 07:03 PM

Try launching with slightly lower settings. Try turning SSAO and/or WorldSmooth off (I think it's called worldsmooth) See if that helps. If you can, update graphics drivers. And also like kreekakon said, let us know where you got the game