Still having problems with the Black Box

[LittleTom]

Hey guys.

I looked for hours to get Amnesia started and looked in any sites and threads for help.
The problem is whenever i start the launcher and wanna strat the game I get the Black Box error.
I looked at the two main threads for finding some help too.
Now here it comes...
Yesterday i had Windows XP SP3 on my computer and it worked totally fine.
Today i got Windows Vista SP1 with all the updates of graphic cards and etc. and it still won t work.
I decieded to look if my graphic card is up to date and it is!
So my main problem is that i doesn t have and hpl.log file in my main order and i can t put it in here.

Sry for my bad english. I m a german student who is still learning this leanguag.

P.S I got a nvidia geforce 520 graphic card.

Hope somebody could help me.

[Mudbill]

What's that about the hpl.log? Does it not show up? If it does, post it here.

[Guest]

Nope, I' m sry. It doesn' t show up. :/
So I can' t post it here.

[Mudbill]

Have you tried reinstalling your graphics drivers? Perhaps they are corrupt.

PS: This thread should be in the Amnesia Technical Support. This is the Custom Story development section.

[Guest]

Sry I don' t know much about forums and threads and where it should be.
I did it twice still don' work!

[plutomaniac]

Checking for updates via Device Manager/Windows Update is not doing anything. Manually download and install your graphics card drivers:

https://www.frictionalgames.com/forum/thread-24129.html

[Guest]

I' m not that stupid!
I searched and downloaded it from the original nvidia website.

[plutomaniac]

You'd be surprised by how many people believe that way is how to update drivers.

Attach HPL.log after problem occurs as mentioned at the troubleshooting guide, problem x

[Guest]

Like i said in the beginning of this thread, the hpl.log doesn t show up in the main folder so I can' t attach it.
Now I' m going to redownload the game again and reinstall my graphic card.
Tell you later if it worked or not.

I' m again sry for my english.

[Guest]

Ok it still don' t work.
I don' t know what i should to now.
Hope you can help me somehow.