[Solved] strange crash,olease help!thanks

[andrea]

i hope you'll be able to help me,thanks.

My sistem.

Athlon xp 3200,1 gb ddr 400 ram, motherb. abit nf7s v.2,windows xo + s.pack2,7600 gt with forceware 93.71.

After some minutes I started the game a blackbox icon appears ,the game returns to desktop and the following message appears:

penumbra.exe caused exception_access_violation in module libvorbis.dll at 0013:00681e18,vorbis_synthesis_blocking()+0520 bytes.

It happens with OPENAL abilited and disabilited.

I tried with no result to set the game at the lowest setting too.
Any suggestion?

I purchased the game here in Italy.

Thanks

Andrea

[Thomas]

Hi,

Could you upload hpl.log found in "My Documents/Episode 1/" ('My Documents' is probably called something else).

Also make sure that you have the latest drivers for you sound card.

It happens with OPENAL abilited and disabilited.

I am afraid I am not sure what you mean here.

[andrea]

thanks,I'll upload the log file next week because now I'm writing not from my home.

The OpenAL is the audio program file the game suggest to install after the setup game is finished.

Thanks

andrea

[andrea]

Hello!

I'm uploading three logfiles .
I'll hope these will be useful to you to understand what ewent wrong.

Thank You

andrea

ADMIN: removed log

[Thomas]

I am afraid this log is of no help,

please upload hpl.log found in "My Documents/Episode 1/" ('My Documents' is probably called something else).

[andrea]

thank you,I'll send You tomorrow.

thanks anyway

andrea

[andrea]

here it is:

By the way it seems rather fishy and I suspect my game is damaged; please Let me know because if You can confirm this with Your reply I'll ask the retailer a new copy or a refund because the game cost to me EURO 45!!!

Thanks for the attention!
-------- THE HPL ENGINE LOG ------------

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating resource managers
Misc Creation
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init low level graphics
Setting video mode: 1024 x 768 - 32 bpp
Init Glee...OK
Setting up OpenGL
Max texture image units: 16
Max texture coord units: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Vertex Program: 1
Fragment Program: 1
NV Register Combiners: 1
NV Register Combiners Stages: 8
ATI Fragment Shader: 0
Creating graphic systems
Creating Renderer2D
Renderer2D created
Creating Renderer3D
Load Renderer3D gpu programs:
Extrude
Diffuse
Fog
Creating fog textures: Solid Additive Alpha
init sky box
Renderer3D created
Creating screen buffers size 1024.000000 : 768.000000
Creating programs
RendererPostEffects created
Adding engine materials
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL.
Trying to open software device... Failed opening hardware device, using software
Device name: Generic Software
OpenAL Version Supported: 1.1
Number of channels: 32
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
Trying to load vertex program!
Success!
--------------------------------------------------------

Game Running
--------------------------------------------------------
Loading collada for 'maps/level01_04_old_storage.dae' took: 3779 ms
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'text_look-fx' was not found!
WARNING: Parent 'group3' couldn't be found! Failed to attach 'artefact01_pointLight1' to 'artefact01'.Attaching directly to mesh.
WARNING: Bone 'joint4' is not attached to skin!
WARNING: Bone 'joint5_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint9_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint30_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint35_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint17_joint18_joint19_joint20' is not attached to skin!
WARNING: Bone 'joint13_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint25_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint40_joint18_joint19_joint20' is not attached to skin!
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Bone 'joint4' is not attached to skin!
WARNING: Bone 'joint5_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint9_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint30_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint35_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint17_joint18_joint19_joint20' is not attached to skin!
WARNING: Bone 'joint13_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint25_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint40_joint18_joint19_joint20' is not attached to skin!
WARNING: Bone 'joint4' is not attached to skin!
WARNING: Bone 'joint5_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint9_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint30_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint35_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint17_joint18_joint19_joint20' is not attached to skin!
WARNING: Bone 'joint13_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint25_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint40_joint18_joint19_joint20' is not attached to skin!
WARNING: Bone 'joint4' is not attached to skin!
WARNING: Bone 'joint5_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint9_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint30_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint35_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint17_joint18_joint19_joint20' is not attached to skin!
WARNING: Bone 'joint13_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint25_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint40_joint18_joint19_joint20' is not attached to skin!
WARNING: Bone 'joint4' is not attached to skin!
WARNING: Bone 'joint5_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint9_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint30_joint10_joint11_joint12' is not attached to skin!
WARNING: Bone 'joint35_joint6_joint7_joint8' is not attached to skin!
WARNING: Bone 'joint17_joint18_joint19_joint20' is not attached to skin!
WARNING: Bone 'joint13_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint25_joint14_joint15_joint16' is not attached to skin!
WARNING: Bone 'joint40_joint18_joint19_joint20' is not attached to skin!
Start Num Of: 175
End Num Of: 120
Start Num Of: 4
WARNING: Couldn't find sound entity 'lastrumble'
WARNING: particle system 0 in plamp1 does not exist anymore!
Loading collada for 'maps/level01_03_shafts.dae' took: 4830 ms
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
WARNING: Geometry for joint child '' is missing! Might be connected to bone.
WARNING: Geometry joint parten '' is missing! Might be connected to bone.
Start Num Of: 219
End Num Of: 120
Start Num Of: 8
Loading map 'level01_03_shafts.dae' took: 14265 ms
WARNING: particle system 0 in plamp1 does not exist anymore!
WARNING: particle system 0 in plamp2 does not exist anymore!
WARNING: particle system 0 in plamp3 does not exist anymore!
WARNING: particle system 0 in plamp4 does not exist anymore!
WARNING: particle system 0 in plamp5 does not exist anymore!
WARNING: particle system 0 in plamp6 does not exist anymore!
WARNING: particle system 0 in plamp7 does not exist anymore!
WARNING: particle system 0 in plamp8 does not exist anymore!
WARNING: particle system 0 in plamp9 does not exist anymore!
WARNING: particle system 0 in plamp1 does not exist anymore!
WARNING: particle system 0 in plamp2 does not exist anymore!
WARNING: particle system 0 in plamp3 does not exist anymore!
WARNING: particle system 0 in plamp4 does not exist anymore!
WARNING: particle system 0 in plamp5 does not exist anymore!
WARNING: particle system 0 in plamp6 does not exist anymore!
WARNING: particle system 0 in plamp7 does not exist anymore!
WARNING: particle system 0 in plamp8 does not exist anymore!
WARNING: particle system 0 in plamp9 does not exist anymore!
Loading collada for 'maps/level01_04_old_storage.dae' took: 3354 ms
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'lambert1-fx' was not found!
WARNING: Texture 'text_look-fx' was not found!
WARNING: Parent 'group3' couldn't be found! Failed to attach 'artefact01_pointLight1' to 'artefact01'.Attaching directly to mesh.
Start Num Of: 222
End Num Of: 120
Start Num Of: 9
Loading map 'level01_04_old_storage.dae' took: 4936 ms
WARNING: Couldn't find sound entity 'lastrumble'
WARNING: particle system 0 in plamp1 does not exist anymore!
Loading collada for 'maps/level01_03_shafts.dae' took: 5665 ms
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
Start Num Of: 191
End Num Of: 120
Start Num Of: 9
Loading map 'level01_03_shafts.dae' took: 9449 ms
WARNING: Couldn't find timer 'dogscene3'
CheckDoor: 0
CheckDoor: 0
CheckDoor: 0
CheckDoor: 0
CheckDoor: 0
CheckDoor: 0
Loading collada for 'maps/level01_03_shafts.dae' took: 6004 ms
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
WARNING: Texture 'blinn7-fx' was not found!
Start Num Of: 220
End Num Of: 120
Start Num Of: 9
WARNING: Couldn't find timer 'dogscene3'
WARNING: particle system 0 in plamp1 does not exist anymore!
WARNING: particle system 0 in plamp2 does not exist anymore!
WARNING: particle system 0 in plamp3 does not exist anymore!
WARNING: particle system 0 in plamp4 does not exist anymore!
WARNING: particle system 0 in plamp5 does not exist anymore!
WARNING: particle system 0 in plamp6 does not exist anymore!
WARNING: particle system 0 in plamp7 does not exist anymore!
WARNING: particle system 0 in plamp8 does not exist anymore!
WARNING: particle system 0 in plamp9 does not exist anymore!
WARNING: Couldn't find timer 'dogscares2'
WARNING: Couldn't find timer 'dogscares3'
WARNING: Couldn't find timer 'dogscares4'
WARNING: Couldn't find timer 'dogscares5'
WARNING: Couldn't find timer 'dogscares6'
WARNING: Couldn't find timer 'dogscares7'
WARNING: Couldn't find timer 'dogscares8'
CheckDoor: 1
CheckDoor: 1
WARNING: particle system 0 in plamp1 does not exist anymore!
WARNING: particle system 0 in plamp2 does not exist anymore!
WARNING: particle system 0 in plamp3 does not exist anymore!
WARNING: particle system 0 in plamp4 does not exist anymore!
WARNING: particle system 0 in plamp5 does not exist anymore!
WARNING: particle system 0 in plamp6 does not exist anymore!
WARNING: particle system 0 in plamp7 does not exist anymore!
WARNING: particle system 0 in plamp8 does not exist anymore!
WARNING: particle system 0 in plamp9 does not exist anymore!
Loading collada for 'maps/level01_06_workshop.dae' took: 1623 ms

[TheCollective15]

I'll  ask the retailer a new copy or  a refund because the game cost to me EURO 45!!!

Whoa. 45 Euro? Where did you buy it from? Sorry to say, but that sounds like quite a hefty price there...unless it came from taxes/delivery...the game only costs 20 Euro for download from most places, I believe...

[Thaliur]

TheCollective is totally right.
This price is just crazy. You'd get it cheaper if you just import it via Amazon (might sum up to about 25€ then).
Where did you buy it?

And though I don't know much about Penumbra specifically, the log file seems to list a lot of missing files.
I'd suggest you just try to reinstall it, maybe with a shorter game path (like C:\Games\Penumbra, or the default directory). I'm not sure about Penumbra, but some games, or other software, don't like long filepaths and might not find some files because of them.

[Thomas]

The log file seem to be correct. I need to look into this more though to make sure.

First some questions though:

1. Does the crash happen at the same place?
2. Does the crash happen every time?
3. If not, is there some event that you think the crash might have something to do with? Since it seem like the ogg vorbis dll is where the crash is, it might have something to do with the music (or sounds).