Amnesia T.D.D. Graphics Card Troubleshooting Guide

**plutomaniac** · 09-11-2013, 04:10 PM

1) What are the system requirements for Amnesia: The Dark Descent?

Minimum Requirements

Operating System: Windows XP, Mac OS X 10.5.8, Major Linux Distribution from 2010
Graphics Card: NVIDIA GeForce 6000 / ATI Radeon X1000 series *
Processor: 2.0 GHz
Memory: 2 GB
Hard Disk: 3 GB free space

* Integrated Intel HD Graphics should work but are not supported; problems are generally solved with a driver update.

2) Does my graphics card support the game?

Go to Documents\Amnesia\Main and open the file HPL.log. Go to Initializing Graphics Module section and check if Version. If Version says 2.1.0 or more, your graphics card is supported. If Version says 1.1.0, you have no graphics card drivers installed or they are corrupted. Check Question 3 on how to fix that.

3) My graphics card is supported. How can I update my drivers?

Click Start and type dxdiag. Go to Display tab and check the Manufacturer.

--> If it says Nvidia go HERE
--> If it says AMD or ATI go HERE
--> If it says Intel HD use the Have Disk Method

Notice 1: If you have a laptop with a dedicated AMD and an integrated Intel HD graphics card, go HERE.
Notice 2: If you have a laptop with a dedicated NVIDIA and an integrated Intel HD graphics card, go HERE.

4) I have an Intel graphics card. Can I get support?

All Intel graphics cards are not officially supported by Frictional Games and thus problems can arise while playing the game with them. Only Intel HD cards should be able to run the game. To avoid issues, make sure you have the latest Intel drivers installed and lower the settings. Other than that, no more support can be given in case of further problems.

5) Nothing helps. What information do you need to help me?

1) Start a new thread and describe in detail the problem you are having.
2) Attach the file HPL.log located at the folders mentioned below.

Spoiler below!