No Video, but subtitles

[Speedpikachu]

I am running Windows 7 on my Asus K52F; when I run Amnesia: The Dark Descent, I am able to see the main menu and make selections. When I try to begin a new game, I see the loading screen. After it loads, I have audio and I can see the subtitles along the bottom of the screen, when Daniel is talking to himself. The problem is: I have no video at all. I know that he is supposed to be stumbling through a castle corridor, but I cannot see that. After he finishes talking to himself and I gain control, I can see the current objective at the top of the screen as well as the journal if I open it. I can hear the water running, and I can walk and run, but I can't tell where I'm going.
Does anyone have a possible solution (or reason) for this happening?

[Tanshaydar]

Possibly it is a driver issue. Please post your hpl.log under Documents/Amnesia/Main and specify your operating system, if it's 32 bit or 64 bit alongside your graphic card.

[plutomaniac]

1. What operating system do you have? Also 32-bit or 64-bit?
2. Is it a laptop or a desktop? If a laptop, what model?
3. Attach me here the file HPL.log found under Documents\Amnesia\Main folder.

[mirage35]

1. What operating system do you have? Also 32-bit or 64-bit?
2. Is it a laptop or a desktop? If a laptop, what model?
3. Attach me here the file HPL.log found under Documents\Amnesia\Main folder.

Same issues exactly.

1. Windows 7 64-bit
2. laptop model: HP Pavilion dv6 Notebook PC
3. HPL.log attached

[plutomaniac]

http://www.frictionalgames.com/forum/thread-9942.html

go to the HP section

[mirage35]

http://www.frictionalgames.com/forum/thread-9942.html

go to the HP section

Thanks.

I already checked that section actually, but upon further inspection I found my bios was outdated. I asked my computer to update the bios and it said it was up to date. After my post and you referring me back to the hp section I decided to manually check the bios numbers and go through hp's website and sure enough I was outdated. So much for automated updates...

It works fine now after I switched dynamic graphics to fixed.

Thanks again.

[plutomaniac]

So the guide, although it is a little bit lengthy, helped. Great! Have fun playing the game then!

[Speedpikachu]

Thank you all very much! It was a driver issue... I had downloaded the driver, but for some reason it didn't stick. I re-downloaded it, and the game plays just fine. A little laggy, but I think if I reduce all the graphics off of super-awesome-amazing, it should run without too many issues.
Thanks again, I appreciate it!

[horrorfanatic102]

same problem with me, im glad im not the only one with this problem

windows 7 home premium 64 bit

desktop (aspire: all in one)

Version 1.20 - sA7986D07-539
-------- THE HPL ENGINE LOG ------------
Engine build ID 20101021192547

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1600x900 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1)
Setting video mode: 1600 x 900 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Intel® HD Graphics Family
Version: 3.0.0 - Build 8.15.10.2321
Max texture image units: 16
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 1.30 - Intel Build 8.15.10.2321
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 0
OGL ATIFragmentShader: 0
ATTENTION: System does not support const arrays in glsl!
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (Realtek High Definition Audio)(OpenAL default)
Trying to open device 'Generic Software on Speakers (Realtek High Definition Audio)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 1182 ms
Entities: 222 ms
Compilation: 1 ms
Total: 1416 ms
Meshes created: 25
Bodies created: 5
-------- Loading complete ---------
Setting profile: 'chris' Path: 'C:\Users\callahan\Documents/Amnesia/Main/chris/'
Saving main config.
Saving user config.
-------- Loading map '00_rainy_hall.map' ---------
Cache Loading: 2239 ms
Entities: 2166 ms
Compilation: 18 ms
Total: 4492 ms
Meshes created: 147
Bodies created: 48
-------- Loading complete ---------
ERROR: Could not find light 'spotthunder_0'
ERROR: Could not find light 'pointthunder_0'
ERROR: Could not find light 'ambthunder_0'
ERROR: Could not find light 'spotthunder_0'
ERROR: Could not find light 'pointthunder_0'
ERROR: Could not find light 'ambthunder_0'
ERROR: Could not find light 'spotthunder_0'
ERROR: Could not find light 'pointthunder_0'
ERROR: Could not find light 'ambthunder_0'
ERROR: Could not find light 'spotthunder_0'
ERROR: Could not find light 'pointthunder_0'
ERROR: Could not find light 'ambthunder_0'
ERROR: Could not find light 'spotthunder_0'
ERROR: Could not find light 'pointthunder_0'
ERROR: Could not find light 'ambthunder_0'
ERROR: Could not find light 'spotthunder_0'
ERROR: Could not find light 'pointthunder_0'
ERROR: Could not find light 'ambthunder_0'
ERROR: Could not find light 'spotthunder_0'
ERROR: Could not find light 'pointthunder_0'
ERROR: Could not find light 'ambthunder_0'
Saving main config.
Saving user config.
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 1123 ms
Entities: 194 ms
Compilation: 0 ms
Total: 1327 ms
Meshes created: 25
Bodies created: 5
-------- Loading complete ---------
--------------------------------------------------------

Statistics
--------------------------------------------------------
Medium framerate: 38.534916
--------------------------------------------------------

User Exit
--------------------------------------------------------
Saving main config.
Saving user config.
Deleting game modules.
'LuxInputHandler'
'LuxHelpFuncs'
'LuxSaveHandler'
'LuxScriptHandler'
'LuxProgressLogHandler'
'LuxMapHandler'
'LuxMapHelper'
'LuxPlayer'
'LuxInsanityHandler'
'LuxDebugHandler'
'LuxEffectRenderer'
'LuxMusicHandler'
'LuxMusicHandler'
'LuxEffectHandler'
'LuxCompletionCountHandler'
'LuxGlobalDataHandler'
'LuxHintHandler'
'LuxPostEffectHandler'
'LuxPreMenu'
'LuxDebugHandler'
'LuxInventory'
'LuxJournal'
'LuxCredits'
'LuxLoadScreenHandler'
Deleting config files.
--------------------------------------------------------

Exiting Gui Module
--------------------------------------------------------
Deleting all sets
Deleting all skins
Deleting all gfx elements
Deleting all materials
--------------------------------------------------------

Exiting Generate Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Scene Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Input Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Sound Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Graphics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Resources Module
--------------------------------------------------------
Done with fonts
Done with scripts
Done with particles
Done with sounds
Done with meshes
Done with materials
Done with Gpu programs
Done with images
Destroyed all textures
Done with sound entities
Done with animations
Done with ent files
All resources deleted
--------------------------------------------------------

Exiting Physics Module
--------------------------------------------------------
--------------------------------------------------------

Exiting System Module
--------------------------------------------------------
--------------------------------------------------------

Deleting game setup provided by user
- Deleting lowlevel stuff.
Physics
Sound
Input
Resources
System
Graphics
Haptic
HPL Exit was successful!

|--Memory Manager Report-------------------------------|
|
| No memory leaks detected. Memory left: 0
|
|------------------------------------------------------|

[jens]

Update the drivers for the graphics card, see the stickies at the top of the technical support section for detailed guides.