Please check the troubleshooting guides before posting!

**toehawk11** · 02-04-2012, 08:30 AM

i have seen all the threads. i just cant seem to fix it. as my question isnt the same.. i tried updating the drivers etc.. something must have gone wrong. Sad

il post a screen shot along with my system info.)
note that when i start a game. i can hear everything around me, and can pick up objects. i just cant see them
any help would be much appreciated!!

[Image: D8BAAB1EF0061EC76ED37F402E6D64BF23615DA9]

mobile inter ® 4 sieries express chipset family
mindows xp 32 bit
custom built system
inter r core 2 duo cpu
thats about all i could gather. any ideas welcomed. thanks in advance!

another thing. when i quit the game the black box posts this warning:
amnesia.exe caused an EXEPTION_ACCESS_VIOLATION in module<UNKNOWN> at 001b:0EE7573A

**plutomaniac** · 02-04-2012, 09:43 AM

This card is not supported. It actually always cannot start the game. Are you sure you have a Windows Operating System? We need more info.

1. What operating system do you have? Also 32-bit or 64-bit?
2. Is it a laptop or a desktop? If a laptop, what model?
3. Attach me here the file HPL.log found under Documents\Amnesia\Main folder.

**toehawk11** · 02-04-2012, 07:27 PM

hp compaq 6730b (laptop)
windows xp professional 32.bit

hpl log here

.. skimming throgh this it would seem that some files may be corrupt/missing. but i reinstalled it many times, also i have verrified the files with the steam cache, witch says nothing is wrong Sad

Spoiler below!

**plutomaniac** · 02-04-2012, 08:34 PM

Normally with this card the game crashes from start and not at the end. It seems that this previous driver was somehow able to run the game a little-bit. Interesting...

Try installing the latest drivers using the have disk method: http://www.frictionalgames.com/forum/thr...l#pid89162

At step 1 use this link: http://downloadcenter.intel.com/Detail_D...pe=Drivers

**toehawk11** · 02-05-2012, 01:41 AM

ok. so i updated it, everything went well. but the game menu still pixelates. exept now it just looks like a huge bar code. another thing. all of the loading screens look normal, as well as the logos at the start of the game.. also when i start a game the screen is no longer pixelated. just black. i can also see my corsair

forgot to mention.. the blackbox error report has changed.. il write it below
amnesia.exe has caused an EXEPTION_ACESS_VIOLATION in module amesia.exe(this was previosly un"unknown, and nothing was displayed in the stack trace, whereas not it says"
001B:000000000 amnesia.exe
001B:0De35c94 ig4icd32.dll

**RawkBandMan** · 02-05-2012, 01:58 AM

You could actually start the game?

Ha! Now we are one step further than getting this game working on the Mobile Intel 4 Chipset... Big Grin

**plutomaniac** · 02-05-2012, 08:31 AM

1) Go to Intel graphics control panel, find the 3d settings and see if there is anything opengl related there. Tell me if there is any. Maybe triple buffering can help...
2) Can I see the HPL.log again to verify that the update was done?

Intel states btw that: Intel® 4 Series Express Chipsets support OpenGL version 2.0 and some
extensions from OpenGL 2.1 (Pixel Buffer Objects) and OpenGL 3.0 (Frame
Buffer Objects, floating point textures and half float pixels).

**toehawk11** · 02-09-2012, 02:16 AM

k. sorry i was away for a few days.. i checked all intel graphics related software for anythin open.gl related. and found nothing. here is the hpl log

Version 1.20
-------- THE HPL ENGINE LOG ------------
Engine build ID 20101021192547

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1280x800 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos Sad

-1x-1)
Setting video mode: 1280 x 800 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Mobile Intel® 4 Series Express Chipset Family
Version: 2.1.0 - Build 6.14.10.5390
Max texture image units: 16
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 2
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 1.20 - Intel Build 6.14.10.5390
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 0
OGL ATIFragmentShader: 0
ATTENTION: System does not support const arrays in glsl!
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on SoundMAX HD Audio(OpenAL default)
Trying to open device 'Generic Software on SoundMAX HD Audio'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 5087 ms
Entities: 2081 ms
Compilation: 1 ms
Total: 7298 ms
Meshes created: 26
Bodies created: 5
-------- Loading complete ---------
Setting profile: 'toehawk' Path: 'C:\Documents and Settings\lpeters\My Documents/Amnesia/Main/toehawk/'
-------- BEGIN LOAD FROM C:\Documents and Settings\lpeters\My Documents/Amnesia/Main/toehawk/AutoSave_RainyHall_2012_2_4_16_41_18_0.sav ---------
LOADING SAVE GAME!
-------- Loading map '00_rainy_hall.map' ---------
Cache Loading: 10241 ms
Entities: 7286 ms
Compilation: 73 ms
Total: 18215 ms
Meshes created: 147
Bodies created: 48
-------- Loading complete ---------
WARNING: Could not find player start node ''
ERROR: StartPos '' does not exist!
-------- END LOAD ---------
-------- BEGIN SAVE TO: C:\Documents and Settings\lpeters\My Documents/Amnesia/Main/toehawk/AutoSave_RainyHall_2012_2_5_11_12_6_0.sav ---------
WARNING: particle system 0 in chandelier_simple_short_1 does not exist anymore!
WARNING: particle system 1 in chandelier_simple_short_1 does not exist anymore!
WARNING: particle system 2 in chandelier_simple_short_1 does not exist anymore!
WARNING: particle system 3 in chandelier_simple_short_1 does not exist anymore!
WARNING: particle system 0 in chandelier_simple_1 does not exist anymore!
WARNING: particle system 1 in chandelier_simple_1 does not exist anymore!
WARNING: particle system 2 in chandelier_simple_1 does not exist anymore!
WARNING: particle system 3 in chandelier_simple_1 does not exist anymore!
WARNING: particle system 0 in chandelier_simple_short_2 does not exist anymore!
WARNING: particle system 1 in chandelier_simple_short_2 does not exist anymore!
WARNING: particle system 2 in chandelier_simple_short_2 does not exist anymore!
WARNING: particle system 3 in chandelier_simple_short_2 does not exist anymore!
WARNING: particle system 0 in chandelier_simple_short_10 does not exist anymore!
WARNING: particle system 1 in chandelier_simple_short_10 does not exist anymore!
WARNING: particle system 2 in chandelier_simple_short_10 does not exist anymore!
WARNING: particle system 3 in chandelier_simple_short_10 does not exist anymore!
WARNING: particle system 0 in chandelier_simple_5 does not exist anymore!
WARNING: particle system 1 in chandelier_simple_5 does not exist anymore!
WARNING: particle system 2 in chandelier_simple_5 does not exist anymore!
WARNING: particle system 3 in chandelier_simple_5 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_3 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_3 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_3 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_3 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_3 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_4 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_4 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_4 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_4 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_4 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_6 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_6 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_6 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_6 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_6 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_7 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_7 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_7 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_7 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_7 does not exist anymore!
WARNING: particle system 0 in chandelier_simple_short_6 does not exist anymore!
WARNING: particle system 1 in chandelier_simple_short_6 does not exist anymore!
WARNING: particle system 2 in chandelier_simple_short_6 does not exist anymore!
WARNING: particle system 3 in chandelier_simple_short_6 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_10 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_10 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_10 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_10 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_10 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_11 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_11 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_11 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_11 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_11 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_12 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_12 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_12 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_12 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_12 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_13 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_13 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_13 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_13 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_13 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_14 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_14 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_14 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_14 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_14 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_15 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_15 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_15 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_15 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_15 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_16 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_16 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_16 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_16 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_16 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_17 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_17 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_17 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_17 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_17 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_18 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_18 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_18 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_18 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_18 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_19 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_19 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_19 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_19 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_19 does not exist anymore!
WARNING: particle system 0 in candlestick02_2 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_5 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_5 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_5 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_5 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_5 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_8 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_8 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_8 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_8 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_8 does not exist anymore!
WARNING: particle system 0 in candlestick_floor_9 does not exist anymore!
WARNING: particle system 1 in candlestick_floor_9 does not exist anymore!
WARNING: particle system 2 in candlestick_floor_9 does not exist anymore!
WARNING: particle system 3 in candlestick_floor_9 does not exist anymore!
WARNING: particle system 4 in candlestick_floor_9 does not exist anymore!
-------- END SAVE ---------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 1220 ms
Entities: 225 ms
Compilation: 1 ms
Total: 1458 ms
Meshes created: 26
Bodies created: 5
-------- Loading complete ---------
--------------------------------------------------------

Statistics
--------------------------------------------------------
Medium framerate: 14.746096
--------------------------------------------------------

User Exit
--------------------------------------------------------
Saving main config.
Saving user config.
Deleting game modules.
'LuxInputHandler'
'LuxHelpFuncs'
'LuxSaveHandler'
'LuxScriptHandler'
'LuxProgressLogHandler'
'LuxMapHandler'
'LuxMapHelper'
'LuxPlayer'
'LuxInsanityHandler'
'LuxDebugHandler'
'LuxEffectRenderer'
'LuxMusicHandler'
'LuxMusicHandler'
'LuxEffectHandler'
'LuxCompletionCountHandler'
'LuxGlobalDataHandler'
'LuxHintHandler'
'LuxPostEffectHandler'
'LuxPreMenu'
'LuxDebugHandler'
'LuxInventory'
'LuxJournal'
'LuxCredits'
'LuxLoadScreenHandler'
Deleting config files.
--------------------------------------------------------

Exiting Gui Module
--------------------------------------------------------
Deleting all sets
Deleting all skins
Deleting all gfx elements
Deleting all materials
--------------------------------------------------------

Exiting Generate Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Scene Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Input Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Sound Module
--------------------------------------------------------
--------------------------------------------------------

Exiting Graphics Module
--------------------------------------------------------

**toehawk11** · 02-11-2012, 08:39 AM

.... sadface Sad

**plutomaniac** · 02-12-2012, 08:36 PM

http://www.frictionalgames.com/forum/thread-11183.html Question 1, Notice 1, -->