App Store version constantly Crashes

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App Store version constantly Crashes

dutch

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App Store version constantly Crashes

The new App store version is completely unstable on my machine, and causes me to hard reboot my machine when the game goes down mid-sesh. At this point, the game is unplayable. Please fix ASAP, I really want to play it.

13" Macbook Pro
4g RAM 1333 MHz DDR3
Intel HD 3000
2.7 GHz Intel Core i7
Version 10.6.8

04-07-2012, 05:09 AM

dutch

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RE: App Store version constantly Crashes

(04-07-2012, 05:09 AM)dutch Wrote: The new App store version is completely unstable on my machine, and causes me to hard reboot my machine when the game goes down mid-session. At this point, the game is unplayable. Please fix ASAP, I really want to play it.

(04-07-2012, 05:09 AM)dutch Wrote: Computer Specs-

(04-07-2012, 05:09 AM)dutch Wrote: 13" Macbook Pro
4g RAM 1333 MHz DDR3
Intel HD 3000
2.7 GHz Intel Core i7
Version 10.6.8

Also, I have tried various settings, and now simply play it on the lowest possible. It seems to run longer with the minimum, but will still completely freeze my computer. I have now seen this very same complaint from several reviewers in the App Store, so apparently it's not just a corrupted download or my machine in particular.

(This post was last modified: 04-07-2012, 09:48 AM by dutch.)

04-07-2012, 09:45 AM

jens

Frictional Games

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RE: App Store version constantly Crashes

Please post the hpl.log from ~/application support/fictionalgames/amnesia

04-07-2012, 11:21 AM

dutch

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RE: App Store version constantly Crashes

(04-07-2012, 11:21 AM)jens Wrote: Please post the hpl.log from ~/application support/fictionalgames/amnesia

For some reason I don't have a fictionalgames directory in my application support... Could it be located elsewhere, or perhaps this is this issue?

04-07-2012, 08:58 PM

Urkle

FG - Associate

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RE: App Store version constantly Crashes

There should be a frictional games folder in application support. That is the only place amnesia stores it's settings and saved game progress.

Developing away on one of
Multiple Macs running 10.6, 10.7, 10.8, and 10.9.
Linux, 8-core AMD, 8GB RAM, Fedora 18, nVidia 450 1GB

04-08-2012, 06:28 PM

dutch

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RE: App Store version constantly Crashes

Sorry guys, I looked in the wrong app support location. Here is the hpl.log you requested

Spoiler below!

(This post was last modified: 04-08-2012, 11:31 PM by plutomaniac.)

04-08-2012, 10:32 PM

jens

Frictional Games

Posts: 4,093
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RE: App Store version constantly Crashes

Can you play the game until it crashes and then without starting the game again take the hpl.log and upload it. The hpl.log is re-created every time you play and the one you posted seems to be from when you have played and stopped playing without any crash.

04-09-2012, 03:22 PM

snrdir Offline

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RE: App Store version constantly Crashes

Having the exact same issue here:

13" MacBook Pro
8 GB RAM
2.3 GHz Intel Core i5
Intel HD 3000 512 MB
OS X Lion 10.7.3 (11D50d)
Here's the full text of my hpl.log file:

Spoiler below!

(This post was last modified: 04-10-2012, 08:49 AM by plutomaniac.)

04-10-2012, 07:24 AM

Urkle

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RE: App Store version constantly Crashes

Does the apple crash reporter dialog appear? Can you post the output of that?

Developing away on one of
Multiple Macs running 10.6, 10.7, 10.8, and 10.9.
Linux, 8-core AMD, 8GB RAM, Fedora 18, nVidia 450 1GB

04-10-2012, 12:52 PM

dutch

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Posts: 8
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#10

RE: App Store version constantly Crashes

When my version freezes I have to completely hard reboot my computer, and no crash report pops up after the reboot.

(This post was last modified: 04-11-2012, 02:43 AM by dutch.)

04-11-2012, 02:42 AM

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